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All reviews best westerns western hotels hot breakfast room was clean indoor pool an older property fast food hot items hot tub easy access breakfast was excellent back home stay there again great place to stay staff was friendly king bed the breakfast area
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Reviewed 9 September 2018

We stayed here for a quick overnight. This exit has many different hotel choices. If we were in Richmond again, I would probably try a different hotel.

PROS:
Staff is SO friendly! I wish I had gotten names. The front desk clerk and the woman attending the breakfast were extremely friendly and helpful!

The indoor pool area is HUGE and very clean. Would be a nice gathering spot to hang out with a larger group.

The breakfast offering was large and good for a free breakfast!

The lobby and breakfast area were updated and quite nice.

CONS:
Our room looked as if some updates had been made, but more are needed. It was so old and musty, I wasn't sure how clean it was.

The hallway was very stuffy and musty.

  • Stayed: September 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best-Western R, Manager at Best Western Richmond Hotel, responded to this reviewResponded 10 September 2018

Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2018

It was a nice hotel the staff is very friendly. Rooms are nice. Location is great. Great breakfast. Clean rooms great The only problem is the bed sizes. We were on the first floor the beds are very small. We couldn’t sleep in the same bed. If we were on the second floor the beds are bigger and also kings. But because the hotel doesn’t have elevator and my wife doesn’t do stairs because of her medical condition we had to have a first floor room. The rest of the stay was great

Room Tip: Your a couple second floor
Stayed: August 2018, travelled as a couple
Thank then316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best-Western R, Manager at Best Western Richmond Hotel, responded to this reviewResponded 3 September 2018

Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2018

Good location just of the interstate. Gas and food close by. This is an older property with some updates but the age shows up here and there, i.e. the bathroom door wouldn't close because of excessive paint build up. Not a deal breaker. Parking is a little awkward especially if you have multiple bags or physically challenged. I was a little disappointed in the breakfast as the options were not great, not much to choose from, but I'm finding that to be the case at a lot of Best Westerns anymore.

Room Tip: Awkward layout, ask to check the room locations to pick your room.
  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank TechyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best-Western R, Manager at Best Western Richmond Hotel, responded to this reviewResponded 27 August 2018

Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2018

Property was older but clean. Good Breakfast and a good value overall. Good location for travelers - right off freeway. Only a few minute from Eastern Kentucky University. Nice pool and Hot Tub area and and exercise facilities.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best-Western R, Manager at Best Western Richmond Hotel, responded to this reviewResponded 20 August 2018

Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

the location is easily accessible from the freeway, convenience store located in close proximity, room was fine, nothing outstanding. Only complaint was that the a/c unit fan would not run continuously when the unit was cooling. A/c cooling had to be shut off for the fan to run all the time.

  • Stayed: July 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank LordDeyv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best-Western R, Manager at Best Western Richmond Hotel, responded to this reviewResponded 7 August 2018

Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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