I can't recommend this hotel higher. Staff was professional, friendly and helpful. Room was excellent, clean and attractive. From check in to check out this was a perfect stay for my trip. Going to Pikeville, stay here. More
- Free Wifi
- Free Parking
I can't recommend this hotel higher. Staff was professional, friendly and helpful. Room was excellent, clean and attractive. From check in to check out this was a perfect stay for my trip. Going to Pikeville, stay here. MoreShow less
Thank you for taking the time to leave such high praises for our property. I am so glad to see that you enjoyed your time with us and our staff was able to make your stay perfect! We hope to welcome you back in the future!
I stayed in the king suite. The overall hotel was extremely clean. Great staff. Wonderful restaurant. The room was large and a wonderful view of downtown. Bathroom was super clean and a really nice shower.
Thank you for taking the time to provide feedback regarding your recent stay. I am so glad to see you enjoyed your time with us. Thank you for recommending our property to others traveling to the area. We hope to welcome you back in the future!
The hotel is well appointed. The staff have been wonderful during our 3-day stay. Our king room is well equipped and comfortable. The mattress was quite firm, but not a hot Tempur-Pedic (a bonus). Plenty of towels, toiletries, etc. The complimentary wifi is a bonus, as was the heated indoor pool. Parking is a problem, though. The hotel does not provide enough designated parking to accommodate all guests. Guests must park on the street or in a nearby parking garage. Also, the rooms are not as quiet as one might come to expect from the Hilton chain. We could hear our neighbors conversations as well as their frequent phone calls taken on their speaker. We could hear patrons walking across the floor above our room. We could easily hear traffic on the street below. Breakfast was adequate (precooked sausage, biscuits, precooked scrambled eggs gravy, pastries, cereals, juices, coffee). Dinner in the on-site restaurant, though, was really good and freshly prepared.
Wonderful staff overall get experience. Very clean, breakfast was good. I would recommend this place to all my business contacts. I stay at this hotel every time I am in Pikeville wouldn't stay any where else.
Thank you for taking the time to leave such a wonderful review. I am so glad to see that your enjoy our property and would recommend it to your colleagues. We look forward to welcoming you back!
Probably about the best Pikeville has to offer but DEFINITELY not up to Hilton’s usual standards. Beds were comfortable and breakfast was good but the service and management left a lot to be desired. For a Hilton property it was very disappointing.
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Hilton Garden Inn
Nothing really to report here other than it is exactly what you would expect from a Hilton Garden Inn. Room 703 king suite was fairly spacious (not really a "suite" per se) but very quiet (corner end of the hall) and had nice amenities (fridge, microwave, ample closet space & drawer space). Sure wish they had an in-room safe though. Staff was very nice and helpful. Probably the best hotel in Pikeville IMHO.