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All reviews full kitchen jimmy johns slugger field bedroom suite moment we walked in the door bad neighborhood ball game living space louisville downtown front desk staff an extended stay walking distance parking garage per night comfortable hotel free breakfast early check
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Reviewed 3 July 2018 via mobile

Just checked in after reading all the great TripAdvisor reviews and the many mentions of service. I asked myself before checking in, “what is all the craze about service? How great can it really be?” Well, Pamela at the front desk hit it out of the park! It is excellent service. She is a positive, can do and will do type person; she went the extra mile to accommodate our family passing thru town. Huge big and warm thank you. As for the hotel, it is clean and room had the standard and pleasant amenities (kitchen and in our case separate bedrooms). 2-level parking deck protected primarily by cameras (no gate or enclosure). Pool with hot tub clean. I can see Louisville Slugger Field out my window — maybe a 2 minute walk (1.5 blocks). McDonalds one block away. The general environs look spartan/urban — a few vacant lots around. We will definitely stay here again the next time we pass thru.

Stayed: July 2018, travelled with family
Thank PackTheBagAndGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenna T, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded 3 August 2018

PackTheBagAndGo,
WOW! I am so glad that you got to experience Pam. She is one of a kind and truly an asset to the hotel.

I am also so glad to hear that the amenities and room exceeded your expectations.

Thank you for choosing the Residence Inn Louisville Downtown and thank you for your wonderful review.

Best Regards,

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Reviewed 2 July 2018 via mobile

We took a girls trip,and traveled to Louisville KY after winning front row tickets to Taylor Swift.
We were greeted by Cheri, who we all agree is absolutely AMAZING. Knowledgeable,kind, and so incredibly personable! From the moment we walked in the hotel she smiled. Cheri is such a wonderful employee who goes above and beyond for ALL WHO COME THROUGH THE DOOR! Professional demeanor through and through! From acquainting us to your city,to recommending great local events like the flea market. 100 percent the highlight of our trip.
What a gem ... that girl deserves a raise!
Both Pam and Heather were also very professional and helpful, these gals go above and beyond to please the guests at every opportunity they can!
Robert was the other staff member who showed such a welcoming and kind attitude. Helpful at all hours ( when a girls trip is always awake) pointing out the closest restrooms are, assisting us to clean up our after Taylor swift party food. He showed amazing hospitality that goes clearly above and beyond that of days responsibilities, this staff member is one to hold onto.
We had a FABULOUS time at the residence inn, downtown. Clean rooms, great breakfast and a TEAM THAT PUT THE ICING ON TGE CAKE. WHEN TRAVELING TO LOUISVILLE KY AGAIN, We know where to stay! Please extend our thanks to them!!! ♡Heather and the girls from Ohio!

Stayed: June 2018, travelled with friends
Thank Heather_E_1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenna T, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded 3 August 2018

Heather_E_1980,
Thank you so much for the amazing review!

We truly do have a wonderful staff who shows genuine care to each and every guest. I am so glad that you had such a memorable experience.

We hope to see you soon,

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Reviewed 2 July 2018 via mobile

We came for a weekend getaway, in the most professional sense, Pamela went above and beyond to calm us down & ensure our comfort in a new city. She recommended local cuisine,but, more importantly, she made us feel comfortable in this hotel, and told us that she was there if we needed anything. She also expressed sincerely, that she hoped to see us again. What a class act!
Chris & Jon

Stayed: July 2018, travelled as a couple
Thank chrisrnoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenna T, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded 3 August 2018

chrisrnoel,
Wow! Thank you so much for the review. Pamela is such a genuinely kind person. We are so grateful to have her a part of our team. We hope to see you again in the future! Best regards,

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Reviewed 2 July 2018 via mobile

I can not say enough wonderful things about the staff here. The night crew, Cheri & Robert were amazing. They were so friendly and accommodating. Without a doubt, our next stay will be here solely based upon those two.

Stayed: June 2018, travelled with friends
Thank Brandi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenna T, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded 3 August 2018

Brandi J,
Thank you so much for your review. Cheri and Robert are fantastic and I will be sure to pass on your kind words to them! We look forward to seeing you again in the near future.

Best regards,

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Reviewed 1 July 2018 via mobile

The staff especially the front desk ladies..Ms Cheri..Ms Heather and Ms Pat are always very helping and courteous..rooms are well kept and always clean!!..If you are ever in the area I'd stay here u will not be disappointed at all..RESIDENCE INN LOUISVILLE DOWNTOWN FOR THE WIN

Stayed: June 2018, travelled on business
Thank Jasmine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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