First, the positives. The location is great if you are using the airport, expo center, Louisville Athletics, or Churchill Downs. All but the airport are walkable- and there is a shuttle for that. I 65 and 264 are very accessible.
The fitness center and pool area are nice, but are a little small for an 8-story hotel. That being said, equipment was available and it was appointed nicely.
Check in and out was easy and smooth.
Unfortunately, there are some negatives. The room was super average. There were clearly no perks or upgrades available for Hilton Diamond status. In fact, there didn't seem to be any benefits for HIlton Honors at all at this property.
Back to the accommodations. The hallway on the fifth floor smelled a bit. Kind of a subtle, rotting garbage. Not overpowering, but not pleasant. When I opened my room door, it was worse. Someone had tried to cover up the garbage with an awful perfume odor. Now it smelled like cheap perfume and garbage. Not awful enough to ask for a new room; but irritating. The next treat was the plumbing.
Have you ever had a toilet with a slow leak? you can hear the water slowly trickling through, then every 5-10 minutes enough leaks out of the tank that the fill gets triggered and you've got the tank filling up. Because of that, sleep was rough. Again, I didn't feel it was necessary to get dressed and call an engineer to fix it in the middle of the night, but it was annoying.
I had hoped to let the front desk know of my experiences on check out, but they never asked. My only passive aggressive recourse is an extremely mediocre review.
If you don't need to stay at the airport, I suggest the hotels downtown or on the East End.
- Official Description (provided by the hotel):
- Welcome to the Hilton Garden Inn Louisville Airport hotel. We are located in the airport corridor, five minutes from downtown. We are convenient to a variety of local restaurants, the corporate offices of Yum! Brands and attractions like Churchill Downs, the University of Louisville and the Kentucky Expo Center. Enjoy easy access to Interstate 65 and Interstate 264. Stay connected while traveling with complimentary WiFi throughout our Louisville, KY hotel. Feel at home with complimentary amenities including a 24-hour business center, fitness center, indoor pool and 24-hour airport shuttle service. The restaurant serves hearty cuisine for breakfast and dinner, and the 24-hour pantry offers beverages and snacks. Select from 9,000 sq. ft. of flexible function space for business meetings or social events. ... more less
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- Also Known As:
- Hilton Garden Inn Louisville Airport Hotel Louisville
- Hilton Louisville
- Louisville Hilton