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Reviewed 6 October 2018

The staff was great and the accommodations were clean and walking distance to shoos and restaurants. Would recommend for value, excellent service, and friendliness! If traveling to Louisville this is the place to stay!

Stayed: September 2018, travelled with family
Review collected in partnership with this hotel
Thank meadheather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianH5872, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this reviewResponded 10 October 2018

Dear meadheather,

Thank you for reviewing our hotel. We strive to exceed our guest's expectations every day of every stay. It sounds like we have come close to this goal during your stay with us. We invite you to stay with us on your next trip to the Derby City!!!!

Brian Hayden
Director of Sales
Hilton Garden Inn Louisville Northeast
at the Paddock Shops

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2018

This facility is conveniently located to shopping and dining areas, and is conveniently located adjacent to a major thoroughfare. The staff are responsive and personable, and the hotel offers a variety of amenities. If you're on Louisville's east-side, this is a good place to consider.

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Donald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianH5872, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this reviewResponded 28 September 2018

Dear Donald D,

Thank you for your kind review. Our goal is to exceed our guest's expectations . We hope that you will stay with us again on your next trip to Louisville.


Brian Hayden
Director of Sales
Hilton Garden Inn Louisville
Northeast at the Paddock Shops

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2018

Clean, updated. Friendly, efficient and attentive staff. Did not use meal services or pool, so cannot comment on those. Plenty of parking. Restaraunts & shopping within walking distance. Would definitely recommend!

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank _DM_1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianH5872, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this reviewResponded 28 September 2018

Dear _DM_1223,

Thank you for your kind review. We love hearing any and all reviews of our property. We hope that you will stay with us again on your next trip to Louisville.

Brian Hayden
Director of Sales
Hilton Garden Inn Louisville
Northeast at the Paddock Shops

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2018

Attended a WW2 Reunion with my dad and had the opportunity to experience every aspect of this establishment from the bed to the Fitness center. I travel a lot and have enjoyed equal accommodations but I have to say this is the best staff of people I have had the pleasure of receiving from. Cordial, personal, sincere, friendly, and caring. We felt very much appreciated as customers and will forever remember them. They have set a new standard for future hotel stays. So if you travel to Louisville this is the place to stay. EnjoyRoadBob

  • Stayed: September 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank RoadBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianH5872, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this reviewResponded 28 September 2018

Dear Donald D,

Thank you for your kind review. Our goal is to exceed our guest's expectations every day of every stay. We hope that we came close to that goal. Please consider staying with us again on your next trip to the Louisville area.


Brian Hayden
Director of Sales
Hilton Garden Inn Louisville
Northeast at the Paddock Shops

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2018 via mobile

This was the best stay I’ve had at any Hilton hotel. What sets this hotel apart from the others I’ve visited in my travels. We called ahead to confirm our reservation and our initial contact with very friendly and made us look forward to our stay. After a few other interactions with the hotel staff it was clear to see it was to see the caring attitude was the “common thread” throughout the staff. While we didn’t get everyone’s name, a few of the staff whose names we did get were Anthony at the front desk “Red Sox”, LaTonya “AGM leading a great team”, Tom “great directions to the music fest” The directions were right on point. Housekeeping and breakfast kitchen and wait team are “on point”. We highly recommend this hotel if you’re looking for a comfortable stay with a GREAT staff...this is your stay.

Stayed: September 2018, travelled as a couple
Thank DinerDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianH5872, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this reviewResponded 26 September 2018

Dear DinerDog,

Our goal daily is to exceed our guest's expectations every interaction, every day of every stay. It sounds like we may have come close to that goal during your stay. We hope that you will consider staying with us again if you will come to Bourbon and Beyond again next year.

Thank you again for staying with us. We are so please you enjoyed yourself.

Brian Hayden
Director of Sales
Hilton Garden Inn Louisville
Northeast at the Paddock Shops

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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