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All reviewsrupp arenaconvention centerfree parking across the streettriangle parkself parkingroom serviceuk basketballwithin walking distancebasketball gamedowntown hotelbreakfast buffetfront desk staffgreat place to staythe room was nicebeds were comfortablestaff was very friendlylobby
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Reviewed 21 May 2018

On arrival, check-in was efficient despite the key maker machine being unable to print hotel room cards. A staff member had to bring guests up to rooms. Despite this huge challenge which was managed well by the property, we thought all staff members were exceptional. Rooms were great. Location was terrific. And, parking was free. All in all a great stay!

  • Stayed: May 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank OneTravelBugFromAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2018

We stayed at the Hyatt Regency, Lexington during the week of the Kentucky Derby. It was a trip organized by the travel dept of the university where we graduated. We were gone all day the two days prior to the Derby. When we returned at 4:00, our two rooms had not been touched. Eventually the maid came about 5:00 and brought fresh towels and coffee only since they were ready to leave
I consider this totally unacceptable. Yes, they were busy but should have hired more help.
One of our safes were broken and they couldn't fix it.
Positives: great location, nice bar with an excellent menu.
I would not recommend this hotel.

Stayed: May 2018
Thank Zelda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron v, General Manager at Hyatt Regency Lexington, responded to this reviewResponded 23 May 2018

Dear Zelda,

Thank you for taking the time to comment on your stay. I apologize for the housekeeping issue. We had it listed as DND, but I will forward your comments to the housekeeping department for further review.

Again, thank your for your comments and we do hope you will give us another try.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018

AC did not work, was not fixed, room temp was 81 degrees. When checking out, desk staff seemed not to care. Did not even apologize for the condition of the room. Would not recommend this hotel to anyone I know

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hyatt Hotels
Thank artq55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron v, General Manager at Hyatt Regency Lexington, responded to this reviewResponded 23 May 2018

Dear artq55,

Thank you for taking the time to review your stay. I apologize for the inconvenience with your AC.
Your feedback is very important to us, and we will use it to better ourselves.
Thank you again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2018 via mobile

I stayed in Lexington but the Hyatt Regency Lexington has a great location downtown . It’s priced fairly for standard of a hotel .
It’s more suitable for business visit than a romantic hotel ! Checkin is excellent and efficient .
The hotel food is good but many options to eat in good restaurants within walking distance .
The bar atmosphere is better in other nearby locations .
One disadvantage as it’s situated in downtown are the fire bridges, ambulances and police car sirens . There seems to always some during the night and although I am a great sleeper they can waken you up !

Stayed: May 2018, travelled on business
Thank biggestjohn22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2018

I was staying at the hotel for a convention. The hotel is beautiful, the staff very friendly and the location excellent. Everything is within walking distance of the hotel and it is directly connected to the convention center.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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