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Reviewed 24 July 2018

The Agent checking us in was incredibly friendly detailing all the immenities of the hotel & reiterated that we should contact her right away if anything was amiss. She gave us a room on 3rd floor. The elevator entryway (door runner) and the elevator really need a good scrubbing. We just wanted a clean room/bed and a good night’s sleep and that’s exactly what we got. The room/bed was clean and the air was fresh. In fact, the bed was one of the most comfortable we’ve slept in at any of the hotels we’ve been at. It was also very quiet. We left early in the am before breakfast started. It looked good! The front desk staff invited us to help ourselves to whatever was ready. The rate we paid through Hotels.com was a steal. Overall, it was a good stay.

Room Tip: Desk agent said 3rd floor is quietest..and it was!
Stayed: July 2018, travelled as a couple
Thank Smiles53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda B, Guest Relations Manager at Quality Inn, responded to this reviewResponded 1 August 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018

The hallway was very well lit, the lobby was quite airy, and the room very comfortable, except for the pillows that were about the size of a Frisbee (bring your own).. Separate shower and toilet which was nice, and good pressure on the shower head. The breakfast left something to be desired of... We got to the breakfast at 7:30 AM and the bacon was completely gone and never replenished....as was the oatmeal packets....completely gone from the bin and never replenished. The eggs were nasty, like a powered egg and inedible. Cold Sausage in the tray and never replenished either...... The juice was nothing but water with a little orange color to it.... it too, was probably gone by 7:30 AM and never replenished and residual "orange" was in the machine to add to the water supply. About the only thing worth eating was the "u make it" waffles.... my recommend?? Stay here and walk next door to the Cracker Barrel for breakfast!! Nasty Nasty breakfast!!

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank VAGENE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda B, Guest Relations Manager at Quality Inn, responded to this reviewResponded 20 June 2018

Thank you so much for staying and for your review of the hotel. We are happy to hear that your room was very comfortable. We will share your review with the team so we can discuss what we can do to improve our services. We apologize if your stay was not as enjoyable as it should have been and we hope that you will give us another chance. Please don't hesitate to contact us directly so that we can discuss your stay even further. We hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018 via mobile

Everything from check inn with Lynn to checkout was a wonderful experience. Rooms were clean and spacious. Many places to eat in the area within walking distance. Staff friendly and courteous and would definitely stay here again when I am in this area.

Stayed: June 2018, travelled on business
Thank Remy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, General Manager at Quality Inn, responded to this reviewResponded 13 June 2018

Thank you very much for the kind words and perfect score.
We hope to see you soon again.

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Reviewed 4 June 2018

Pulled up to hotel to a dozen people out front in lawn chairs and on bench smoking and drinking beer. Nice welcome...
Whole place reeked of cigarette smoke, including heavy traces in our non-smoking room.
Walls paper thin, so tv from next room was audible.
Sparse breakfast, with Fox "news" blaring.
Would never return

Room Tip: Pick a room at another motel
  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Willwerks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda B, Guest Relations Manager at Quality Inn, responded to this reviewResponded 5 June 2018

Allow us to apologize on behalf of our hotel staff for failing to meet your expectations regarding your recent visit. I have shared your feedback with the team to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Lexington.

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Reviewed 25 May 2018 via mobile

We enjoyed our stay, Hotel is renovated with new beds, new furniture & bedding. The coffee was good but wish they had more variety for breakfast. Will stay here again. The staff was friendly & plenty of room for truck parking. Walking distance to restaurants

Stayed: May 2018, travelled on business
Thank JCU04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, General Manager at Quality Inn, responded to this reviewResponded 26 May 2018

Thank you very much for the wonderful and kind words and wee're glad you enjoyed your stay with us. Please, come back and see us when you in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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