My stay here was less than expected for sure!! As we came out of the parking garage into the elevator to take the luggage up to the main floor to check in my wife had to walk up the steps and ask the front desk clerk was the elevator broke and he instructed her to hit the buttons with force it had a short and honestly I had to really beat on the buttons and finally the door shut and the elevator took us to the main floor. When we got checked in and got to our pet "friendly"room on the 6th floor there were a lot of unknown spots all over the carpet looked like Dog urine stains, although we were charged an additional pet cleaning fee, there hadn't been much cleaning of previous pets. Our room was okay, seemed to be clean other than the floors, it was later we discovered that EVERY PLUG IN in the room was broken except for two which made it difficult to get ready for the next day because of setting alarms or plugging in the blowdryer...the chairs were stained. The only nice thing about our stay was the hotel lobby. A lot of money had been sunk into that that could have been used for the rooms. It also was after we arrived home after visiting another state answer checking my checking account that we realized they were still charging us for nights of stays ....we weren't even there and have proof of our other hotel stay. I contacted them and they are not concerned and I still am awaiting a phone call from a manager or an accountant. I'll never stay there again.
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- Also Known As:
- Holiday Inn Frankfort
- Frankfort Holiday Inn