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Reviewed 7 August 2018

first time staying at an ESA . Was surprisingly impressed with the rooms and the price. Rooms were very clean and smelled great.Will stay at an ESA again on next trip. Check in was easy and quiet rooms.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank K2215YQgeorges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd., responded to this reviewResponded 8 August 2018

Thank you for the wonderful feedback of Extended Stay America. We are delighted to know you loved our clean, comfortable accommodations and that you were impressed with the value we offer. We appreciate your business and look forward to seeing you both back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018 via mobile

The pictures does not align with the guest service or the actual room conditions. My team reserved five rooms and everyone reported consistent feedback. I even had one manager state he slept with the light on out of fear of bugs. Very disappointed guest!

Date of stay: July 2018
Trip type: Travelled on business
Thank Tonya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd., responded to this reviewResponded 3 August 2018

Tonya, thank you for reviewing our hotel. Please accept our apologies for the difficulties your team had during their stay. Be assured your concerns have been shared with the responsible teams, and we’re taking necessary steps immediately to ensure future guests do not encounter the same issues. We hope to have an opportunity to redeem ourselves in the future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2018

We booked here for location between ark encounter and creation museum. It was close to fast food places to eat and easy off the highway location wise. It was dirty and felt unsafe. There were tons of people at check in and the girl at reception was doing her best but looking at the other guests checking in we wondered if we had made a mistake booking a room here.

The room wasn't stocked with kitchen stuff despite being advertised as a suite with kitchen things- no silverware, plastic ware, plates, pots/pans/utensils. We could have called to ask for some but it was so dirty we didnt shower or eat there- we just went out to eat and slept for a few hours and left as soon as we could in the morning to go out to eat for breakfast again.

The hallways smelled a little funny and the room just seemed old. It wasn't necessarily dirty but it didnt' feel clean. If you had seen the other people trying to check in who didnt have a card to secure their room, you might have questioned whether you would stay here too... its not the hotels fault but when you check in and the other guests make you wonder why you agreed to pay that rate for a room, you just wish you had paid an extra $40 and stayed somewhere nicer.

They advertised breakfast and had coffee/granola bars set out. Coffee was gone by 7 am when we checked out and were going to grab a 2nd cup to go because it tasted ok. I would never voluntarily stay here again and would not recommend it to friends or family because it did not meet expectations.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank GrnMtnGirl79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd., responded to this reviewResponded 31 May 2018

Thanks for being our guest. We apologize that you experienced so many difficulties while being here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward.Please give us a chance to redeem ourselves on a future date.

Sincerely,
Hotel Management

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Reviewed 13 May 2018 via mobile

Rooms were not as advertised, bed was uncomfortable. I did not stay the 2nd night and they would not refund my money. The halls smelled awful, we were not greeted promptly when we arrived. The hot water took forever to go on. Bathroom was small, TV channels were limited.

Date of stay: May 2018
Trip type: Travelled with family
Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd., responded to this reviewResponded 16 May 2018

Angela, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to dissatisfy our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give us that chance in the future.

Sincerely,
Hotel Management

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Reviewed 21 March 2018

We had pets with us, so LaQuinta is a standby for us. King room was $129 which is about $30 more than I am used to paying for this chain, but the location was good, the place was pretty new and clean, the room was quiet, and they served a pretty good breakfast.

The decor is Modernist and very minimalist......kind of stark, actually. The room was large, with a sleeping area and a sitting/working area. The TV was good, but I wish it had been larger....hard to make out writing from the bed.

Generally satisfied....

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Gatorgolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd., responded to this reviewResponded 21 March 2018

Thanks for making Extended Stay America a part of your travel plans. We are thrilled to know your stay with us was comfortable and that you were impressed with your well-equipped room. It was so good to have you here, and we look forward to seeing you again soon.

Sincerely,
Hotel Management

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