We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (788)
Filter reviews
789 results
Traveller rating
378
268
87
30
26
Traveller type
Time of year
LanguageAll languages
378
268
87
30
26
Show reviews that mention
All reviews fresh cookies creation museum room was clean yogurt would stay here again hot breakfast the breakfast area nice breakfast biscuits front desk staff great place to stay off the highway staff was very friendly easy access cincinnati area free breakfast bw
Filter
Updating list...
15 - 20 of 789 reviews
Reviewed 9 October 2018

We did not make reservations as we were on a trip and not sure where we would end up. They were welcoming and it was a very nice place. We really enjoyed the hot breakfast! The room was very nice and The staff was friendly.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jasmine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWINNFLORENCEKY, General Manager at Best Western Inn Florence, responded to this reviewResponded 4 days ago

How exciting, to just head down the road and not sure where you will be stopping. We are happy that we were able to accommodate you.

Have a Wonderful Day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2018

On vacation to visit the ARK and Creation Museum. Convenient to both locations. reasonable price, friendly, helpful staff. Rooms are quiet, hot water, good towels and good maid service. Breakfast had hot items as well as cereal and pastry. Staff was very helpful with directions and amenities. Outdoor pool and fitness room.

  • Stayed: October 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWINNFLORENCEKY, General Manager at Best Western Inn Florence, responded to this reviewResponded 4 days ago

Thank you for leaving us such a wonderful review about your stay with us. We hope you come back in the area and stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

Last minute I needed a room for the night. I got on the phone with a young lady who helped me & it seemed like I could see her smile from300 miles away!
Then the night staff was very cordial also. The next morning the food looked & tasted better than most hotels.

  • Stayed: September 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kary M, General Manager at Best Western Inn Florence, responded to this reviewResponded 4 October 2018

I am so thrilled to have been that smiling young lady you had spoken to on Saturday. I have been with this hotel since 2014 and take great pride in the work I provide as well as all the employees at this hotel do. I dislike I wasn’t able to meet you and you stay more than 1 night with us. Thank you for such a wonderful review. Can’t wait to get another call from you, to book another night stay with us.

Have a Blessed day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

Stayed two nights here and found this BW to be way below standards. In fact, we would have been better off if we stayed at the Motel 6 across the street!

The hotel looks drab from the front, but parking was plentiful and the outside was clean. Check in was fine and the clerk was very friendly and helpful.

Our room smelled musty and was not very clean beds were made, but barely. The furnishings looked dated and worn as well as cheap. The construction was extremely poor with walls not matching up straight. The carpet was cheap and the towels, after we went and got them, were paper thin. The bathroom walls were very poorly constructed and the toilet seat was loose and did not fit.

At check in we asked not to be in a room where pets were allowed and were told pets were never allowed anywhere but the first floor. Immediately after getting in our room we left to go eat and coming onto the second floor was a guest with a dog who had the room next to us. So much for that policy.

The breakfast area was cramped and not clean plus the food was all cold. Nobody had bothered to check the burners on the serving pans.

The whole place appears cheap and like they cut corners on everything. This place is just not good although the bed was very comfortable! I have no idea how BW allows this place to carry their brand and I would highly recommend you find a competitor to spend your money with.

Stayed: October 2018, travelled as a couple
Thank BigTex71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kary M, General Manager at Best Western Inn Florence, responded to this reviewResponded 4 October 2018

The staff and I sincerely apologize for not exceeding your expectations during your two night stay with us. We would have sadly cancelled your second night stay with us if we were aware of your dissatisfactions after your first morning with us, at no additional cost, and would have called the area motels, like Motel 6 to see if they could have accommodated you better. We never want to send our guest to other hotels/motels but our top priority is our guests satisfaction.

My staff takes great pride and are highly invested in maintaining and exceeding the standards of Best Western. Majority of the reviews posted on the same date as yours can attest to our guests’ satisfaction.)

We will be going under renovations to replace our carpet within the next 6 months. The towels we provide to guest are a brand new item all Best Westerns are changing to, as this is a BW standard. We do allow pets, 3rd floor is our floor where absolutely no pets are allowed, 1st is our pet floor as it makes it easier for the pet owners to take them out, however when 1st floor is booked and we have a guest that during booking did not mention a pet we do allow pets on second floor if needed. This has been discussed with the staff member that checked you in. You should have immediately been moved to the 3rd floor. Our apologies this did not happen. As for our Breakfast, we have burners that are set and the morning this review was posted, I immediately called our AGM as she was the one attending and training a new breakfast attendant, the burners were on the correct settings. We had no one complain that morning of cold food to the front desk.

We again send our deepest apologies and hope you will give us another try when you are back in our area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

We had a very nice room and enjoyed sugar cookies on arrival. The front desk clerk was most helpful helping us find restaurants and attractions nearby. Our room was clean and served us well. We were pleased with the location and proximity to restaurants and shopping.

Stayed: October 2018, travelled with friends
Thank fclement161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews