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All reviews hot tub small indoor pool busy road would definitely stay here again room was clean and comfortable quiet hotel the breakfast area king suite yogurt overnight stop easy chair night stay nice place to stay road trip front desk clerk omelet interstate
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Reviewed 27 May 2017 via mobile

Lexington hotels were packed and expensive. We drove a little far and stopped at this great hotel just off I-75 in Berea. The staff was very pleasant and friendly . The room was comfortable. The breakfast good, but typical for the Fairfield brand. Berea is a cool place to pop in to visit. Have always liked Fairfield Inn and this lived up to my expectations.

Stayed: May 2017, travelled as a couple
Thank SarahPU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia W, Front Office Manager at Fairfield Inn & Suites Lexington Berea, responded to this reviewResponded 28 May 2017

Dear Sarah,

Thank you for leaving such a great review! Your wonderful comments mean so much to us. We strive to provide each guest with a clean and comfortable room. Your comments will be shared within our hotel to motivate our staff to exceed everyone's expectations! We hope you come back to see us again!

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Reviewed 26 May 2017 via mobile

We had two rooms and requested adjoining. We were not granted adjoining, yet one of our rooms had an adjoining door. I'm not sure why they could not accommodate this.
The pictures online do not resemble what you get. The pool was not very clean and the hot tub is filled with gravel! The MAIN reason we selected this hotel was because of our long drive and wanted to be able to relax in pool and hot tub! Total disappointment.
The wall had coffee splattered all over it, bathroom was ok and the room just didn't feel clean.
I really wish we would have booked Holiday Inn Express - I will go there next time!
We always stay at Hampton Inn, but decided to give Fairfield a try! Also smoke alarm hanging off wall. They fail on paying attention to details! #neveragain

Stayed: May 2017, travelled with family
Thank E_M_T1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew V, General Manager at Fairfield Inn & Suites Lexington Berea, responded to this reviewResponded 26 May 2017

Dear Valued Guest -

I am very sorry to hear about your experience while staying at our hotel. As this review does not reveal any personal information, I do hope you brought these items to our attention upon checkout so we can work to resolve them. We never want any guest to not feel comfortable in their room or have any cleanliness issues.

We do have spa suites but our public spa is currently down and will most likely be replaced. I will work to get this updated on our website.

Again, I am very sorry about your experience and do hope you'll change your mind and stay with us in the future.

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Reviewed 25 May 2017

We liked this hotel. It is close to the freeway. Our room was on the side away from traffic and was quiet. The staff here was very pleasant. The included breakfast is typical of what is available in hotels such as this The room was clean and comfortable.

Room Tip: Get a room away from the highway.
  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank bczican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia W, Front Office Manager at Fairfield Inn & Suites Lexington Berea, responded to this reviewResponded 26 May 2017

Dear Valued Guest,

Thank you for taking the time to give us a great review! We appreciate your feedback. We hope to see you again in the near future!

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Reviewed 4 May 2017 via mobile

Stayed for one night. Got upgraded to a suite because of health reasons. Clean spotless and very friendly. Delicious hot breakfast. Would definitely return and recommend. Pillows and mattress very comfortable. K cups available in room.

Stayed: May 2017
Thank Terry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia W, Front Office Manager at Fairfield Inn & Suites Lexington Berea, responded to this reviewResponded 26 May 2017

Dear Terry,

Thank you for your perfect rating! We value our guests and strive to ensure that each guest has a memorable experience! We hope that you come back and see us again if you are in our area.

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Reviewed 4 May 2017

This particular Marriott facility, a Fairfield Inn, while maintaining Marriott standards such as comfortable beds, generous towels, and a complimentary hot breakfast, is showing its age and would benefit from a major renovation. Our room was close enough to the freeway that highway noise was disturbing. Our room had one telephone, located in the sitting area rather than at the bedside, making a wake-up call somewhat difficult to answer.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank LouBobHarborSprings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew V, General Manager at Fairfield Inn & Suites Lexington Berea, responded to this reviewResponded 5 May 2017

Dear Valued Guest -

Thank you for staying with us during your time in Berea, KY! It is great to hear that you found our hotel up to Marriott standards in that you had a comfortable bed and a good breakfast to start your day.

As a staff, we take pride in our hotel and it is hard to hear that you found our hotel as "nothing special." Our property has been recently renovated and is currently finishing the final touches with new stairwell carpet, vinyl, bathroom vanity lights and tub surrounds. We want to invest in the property so our guests know how much they mean to us!

It is very disappointing to hear the review of your stay and I do hope you'll try us again in the future. We appreciate you staying with Marriott and always appreciate our guest feedback!

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