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All reviews front desk lounge area fire pit nice free breakfast full kitchen pull out couch stayed two nights evening reception waffles breakfast room clean rooms parking lot hot tub staff was friendly very nice hotel cons pros
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Reviewed 7 June 2017 via mobile

We stayed at this hotel last weekend while there for a basketball tournament. We stayed two nights. The hotel facilities were nice and the breakfast was good and different both days. There are great outdoor seating areas.

The problem was with charges. We reserved the room through Hotwire which requires prepayment. We should not have been charged again. We checked our online bank account and saw pending charges for $40 and $160. We stopped at the front desk to ask. She said there was a $40 pending charge for incidentals. We understand that because every hotel does that. It's refunded after a few days if it isn't used. She was unable to explain the pending $160 and kept telling us it would come off in a few days but was unable to tell us why it was there. We asked for a manager and of course they were "out of town." First thing Tuesday morning those charges were gone. However, there was a new pending charge for $159.36. What's that for you ask? No clue. Sounds like a room charge based on the odd amount. We called a manager and were told it would be taken off right away. Next day...charge is still there but no longer pending. It's fully gone through and off our account. Rest assured we are calling again today but let me say they have been less than helpful. As much as we thought the hotel facility was nice, I'm doubtful we'd ever stay there again due to not being able to trust that they won't charge our credit card without authorization.

Stayed: June 2017
Thank Shelly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott V, General Manager at Residence Inn Kansas City Olathe, responded to this reviewResponded 9 June 2017

Thank you for your recent stay with us and we are happy that you enjoyed the many amenities that we offer for our guests. We do apologize for the error in having your credit card charged instead of the Hotwire credit card. Once I spoke to your husband I submitted the credit the same day to your card and provided him with the supporting documents showing that date it was submitted. Once it's submitted to the bank it goes through their time frame to get it posted to your account but regardless we apologize for any inconvenience.

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Reviewed 5 June 2017

We have stayed her before so we were a little surprised and dissappointed the Pool was closed. I wished I would have know because I would have probably moved our reservations. The staff was polite and did let us go over to a sister property to use their pool (ok, but not convenient) we were told it had been down for more than a week. The Pool did get fixed on Friday . If you have children and the Pool is a big deal you may want to confirm all is in working order.
We arrived on a Wednesday, they had the dessert/drink social that was basic but nice, loved the chocolate chip cookies. They had also updated decor since the last time we had been there. The Staff is very friendly, helpful and polite.

Room Tip: We had a one bedroom suite, 3 rd floor away from the elevators and basketball court it was quite and clean.
  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank KC-texas5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin F, General Manager at Residence Inn Kansas City Olathe, responded to this reviewResponded 27 February 2018

Dear Valued Guest,

Thank you for taking the time to leave us the review. We are very sorry for the pool closure as we know the pool is a very big deal when traveling with children. We are so sorry and we have worked with our enginering team to make sure this does not happen again. Thank you for your comments regarding our friendly staff, this means so much to them. Thank you again for you me feedback and we hope to see you again soon.

Sincerely,

Dustin Foster
General Manager

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Reviewed 20 May 2017

The pool was great because it was fairly shallow on one end for the younger kids so the adults didn’t have to get in. The breakfast was above average with a good variety and lots of options for kids and adults alike. The room was good, it had been mostly updated and was spacious. The location was close to the interstate but surprisingly a little difficult to see from the frontage road. A good option if what you need to get to is nearby.

  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank iroamaround67801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin F, General Manager at Residence Inn Kansas City Olathe, responded to this reviewResponded 27 February 2018

Dear Valued Guest,

We sincerely appreciate that you took the time to leave us the review. Your feedback is very important to us and we are so happy you found a lot of “positives” when staying with us. We hope to see you again soon!

Dustin Foster
General Manager

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Reviewed 16 May 2017 via mobile

We were here for a soccer tournament and it was a very pleasant stay. The hotel was quiet, clean and well maintained. We appreciated having a clean kitchen in our room to be able to utilize in between games. The staff at breakfast was attentive, hard-working, and friendly. There was oatmeal, cereal, waffles, eggs, sausage, yogurt, and a small selection of breads. The pool area was clean and fresh towels were at each chair/lounge area. Our only complaint (hardly worth mentioning) was the elevator was slow and with only one for the hotel it was faster to take the stairs. All in all it was a great place to stay for the weekend!

Stayed: May 2017, travelled with family
Thank NikkiD2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin F, General Manager at Residence Inn Kansas City Olathe, responded to this reviewResponded 27 February 2018

Dear Valued Guest,

Thank you for taking the time to share your feedback from your most recent stay. We are so happy to learn our Hotel was a great fit for your soccer team. We sincerely appreciate you for taking the time to leave the review. Best of luck to your team and we hope you keep us in mind for future Soccer Tournaments!

Dustin Foster
General Manager

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Reviewed 30 April 2017 via mobile

My wife and I stayed here because this hotel is so close (walking distance) to the shuttle stop for the Garmin Marathon. Great hotel. We asked for a room far from the elevator and the friendly staff accommodated us. Our room had two bedrooms, two bathrooms and a kitchen! We will definitely be back....

Stayed: April 2017, travelled as a couple
Thank Randall B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin F, General Manager at Residence Inn Kansas City Olathe, responded to this reviewResponded 27 February 2018

Thank you Randall B! We sincerely appreciate you for sharing your 5-Star experience with us. It is great to hear all went well and the staff took great care of you. We sincerely hope to see you again soon!

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