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“Gorgeous villa”
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Very good
5 reviews
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Overview
Holiday Rental House -
5 Bedrooms, 5 Bathrooms, Sleeps 10
Reunion, Florida

Reviews from our community

Very good - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
stefbils
Liverpool, United Kingdom
1 review
“Gorgeous villa”
Reviewed 18 January 2017 for a stay in December 2016

Lovely villa in a fantastic location, would definitely visit again, close to all the theme parks and restaurants.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ronsmith1...
Halifax, United Kingdom
Level 1 Contributor
1 review
“shame !!!!!!”
Reviewed 3 July 2016 for a stay in June 2016

Well was exited like any family would be to book a luxury villa !!! what a SHAME that we found a standard all down to the cleaner or the manager not checking it was ready for our family arriving >>>>> here are just a few things that we found !!!
SHOCKING no pool alarm working with young children this could have been an absolute disaster one that no one could have rectified !!!!!
A BURNT out old barbecue that was thrown to one side in the shrubs of the pool side very unsightly luxury.
went to turn the tap on in the Kitchen and it cam OFF in our hands
I went to the bin and it was dirty and sticky so i looked for a cloth to clean it and non there !!!
i went to sit down nice cousin but a big button missing of it just looked so worn
we went to swim in the pool on ly to find it Green they blamed it on the storm but we had a couple when we were there and it did not go green to that level we found it in fact it did not go green at all !!!
we walked around the pool side only to find a paving stone missing, they also said this was sort damage !!!! luxury it was not
went to bed very sad with what we found only to here the clacking of the air conditioning sound the off all night
we went for a shoer and to my horror the towel rai was non existent i looked into another bathroom and it was the same although they had made a poor attempt to put it up !! we did not use it in fear of falling off !!
DID they fix it all yes over a few days did we have to cope with people entering the villa whilst we were out YES did the villa have a safe NO we had to cope with taking personal belongings with us !!!! DID we get an apology and a $100 dollars or something to say sorry NO we got lots of emails which also ruined our holiday having to deal with that. The damage claus for them is $300 but did they compensate us with that NO. we were very disappointed and have reported them for the NO door alarms for the pool with the authorities as we do not want this for any other family. WE were very disappointed and id give them the opportunity at all times to compensate us in some way but as always the answer was NO. Ron Smith

Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 Jul 2016
This home has a hard wired pool alarm fitted to all outside doors and whilst I accept it wasn’t working properly upon arrival as soon as the guest called management, maintenance visited the home and fixed the problem. As with any pieces of equipment wires can come loose etc and this was dealt with promptly.

There was a BBQ left under the shrubs in the garden by the previous guest and I do accept its our management teams responsibility for everything left by previous guests at the home. In all fairness I can see why they would not be focusing on the shrubs in the garden whilst cleaning and preparing the home between bookings. As soon as the guest mentioned this it was taken away.

The button on the cushion was sewn back on and the tap was also fixed by maintenance promptly.

As it was explained to the guest there had been a number of storms during that week and the pool is serviced weekly. All pools will obviously be affected by storms but open pools i.e the ones without screens overlooking the golf course at Reunion Resort are more susceptible to debris, leaves and sand etc. blowing into them. This is why nets are provided at all homes.

The villa was not advertised with a safe and no other guest or the owner for that matter has ever mentioned the AC being noisy but we will monitor this going forward.

The manager on the ground and our reservations manager at the office were in touch with the guest via phone and email. The guest mentions he received lots of emails but it’s the teams job to respond to any email from a guest and to update the guest if necessary and not to ignore them. If they didn’t respond I feel this guest would have complained because he didn’t get a response. I agree there were some small issues which needed rectifying and the team did apologise and dealt with the issues in a prompt fashion. Unfortunately our relationship with the guest did deteriorate when he demanded $300 via email as compensation when reporting these issues which we felt was unreasonable considering the nature of the issues and how quickly they were fixed.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mlg62887
Riverside, California
1 review
“Amazing”
Reviewed 2 July 2015 for a stay in June 2015

This house looks just as the picture present it. You will not be disappointed! The managers are amazing and respond in a timely manner. I would definitely recommend the orlando holiday rental homes. Also this house is 20 min from disney parks, 30 from the airport and universals. The neighborhood is beautiful and quiet.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SC
Reviewed 9 April 2014 for a stay in April 2014

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IL
Reviewed 4 April 2014 for a stay in March 2014

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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