Used Priceline.com to book a room. Hit first available room not thinking that smoking is no longer allowed in rooms. Called to make sure and was told I had a smoking room. Asked to be switched to non-smoking and was told no problem.
When I checked in, much to my surprise, I had a smoking room. I informed the front desk that I have asthma and cannot stay in a smoking room. The lady at the front desk couldn't have been ruder. She said I did not call to change. She said there were no non-smoking rooms. When I asked to cancel for the week she said that was fine but I would have to pay for the whole week.
I filed a complaint using a number on there business cards only to find out the number is for days inn not super 8.
The gm was of no help either and also had zero customer service skills. I have never written a review or filed a formal complaint, ever. If they would have shown some compassion I wouldn't have written this.
The room was dirty and the customer service was worse. Don't stay here!
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- Also Known As:
- Super Eight Dubuque
- Super 8 Dubuque Galena
- Dubuque Super Eight
- Dubuque Super 8