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“Great Family Vacation” 5 of 5 bubbles
Review of Grand Harbor Resort and Waterpark

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Grand Harbor Resort and Waterpark
Ranked #5 of 17 Hotels in Dubuque
Waukegan, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Family Vacation”
5 of 5 bubbles Reviewed 7 April 2012

I visited the Grand Harbor Resort and Waterpark in Dubuque with three of my grandkids during their spring break. What a great value! Although we have a similar venue very close to our home, it was well worth the 3 1/2 hour drive to Dubuque to experience Grand Harbor's hospitality. The waterpark is well staffed with lifeguards and has plenty of fun experiences. The kids' club was lots of fun for my three (13, 12 and 10) and the $1 root beer floats every night were delicious. The National Mississippi River Museum is in walking distance from the hotel and admission was included in our very reasonable nightly rate. Fantastic museum with lots of short movies, great exhibits and wonderful personnel. I highly recommend a visit to Grand Harbor and the surrounding area to all. I left a very valuable personal item behind in the room and Robin in Housekeeping was very helpful in getting it returned to me.

Room Tip: Ask for a room with a view of the Mississippi River.
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review, 9 April 2012
Dear Sue R from Waukegon,

Thank you very much for your kind remarks regarding your Spring Break stay. I will be sure to pass them along to our team. Our activity staff really take pride in providing an entertaining family experience. We are pleased that you made the 3 1/2 hour drive and we hope you continue in the future. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,489 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (330)
Date | Rating
  • English first
  • German first
  • Any
English first
Cedar Rapids, IA
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 30 March 2012

We have stayed here before, the previous trip was about three years ago. The kids really enjoyed the waterpark which was the main reason for our stay. We were in a Jr Double room. Two double beds and a pullout sofa. (there are 5 in our familes), small fridge & microwave in all rooms. The room was decent but looking somewhat dated to me. The bedding, including the mattress, carpet and wallpaper in the bathroom could use some updating. My oldest son made a comment about the TV as it was not a flat screen. The waterpark could use a little updating also. I understand it's a water park but a coat of paint goes along way. There is a lot of visable rust on some of the equipment especially where the big bucket is that dumps water every so many minutes. In a couple spots in the lazy river there was a collection of dirt & sand at the bottom of the 'river'. The kids enjoyed all the slides and all in all we had a good time. I just think it's time to spruce the place up a bit.

Room Tip: If you want a little extra room I would go for a suite. Those rooms are at the end of the hallway al...
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  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank IowaFamilyof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review, 2 April 2012
Dear of Iowa family of 5 from Cedar Rapids,

Thank you for your comments regarding your stay with us at the Grand Harbor Resort and Water park. We truly appreciate your return visit to our property. I would like to update you on our current renovation plans which should address most of your concerns. Our water park is showing signs of age however, getting ample time to paint and remove those areas requires the park to be shut down for long periods of time and our guest count has been too high to do. We have however adjusted our park hours to allow us for much needed maintenance. We have replaced the deck under the bucket, repaint the pools and replaced 12 structures on the tree house with new powder coated pieces. New nets have been ordered for the half of the stucture and we are looking at more sandblasting for the remaining structures you had mentioned. As far as rooms, new hallway and room carpet has been ordered along with paint, linen and some hard goods for the room. We hope to be started in late spring with the beginning our our full house renovation. I hope this answers some of your concern. Thank you again for the comment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 28 March 2012

We went for a long weekend and probably the most important thing to know about this hotel is book in advance!!! I can't say this enough. The price goes up and up the more you wait. We got a Friday and Saturday for about $240 total but had friends call that week and were quoted almost as much for one night. Secondly this is not the Dells, if you want a waterpark on the scale of the Dells then go there. The waterpark was nice, very busy, but my kids loved it! The lazy river is small but we still enjoyed it. My family loved the waterslides as well. We ate at Tony Roma's, it was ok for lunch and dinner but breakfast both days wasn't very great. For what they charge go somewhere else, pancakes tasted terrrible and nothing was great just ok. If you are staying here I would check out the River Museum next door, very fun!

Room Tip: Book in advance!!! Even number rooms face the river, odd face the parking lot.
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  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JJ22Illinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boone, Iowa, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 28 March 2012

This place was disgusting! The room smelled like a nursing home, there was gum in the carpet, many holes in the sheets, and our bathroom smelled like an ashtray-we were in a non-smoking room. We went down to the water park and wouldn't let our kids get into the water. The water looked gray, the floor was black in spots from filth, many of the metal fixtures were all rusty. There were food bits all over the floor right by the pool. We were afraid our kids would get bacterial or fungal infections!!! We got our money back and left!

  • Stayed March 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Jamie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 27 March 2012

Reserved a room for 1 night to take the kids to the attached waterpark. The first room we entered looked a little worn, but we were okay with this until we saw the stains on the duvet cover and a bug on the bed. I called down and they apologized and said they would get us another room and offered to send someone up to help us move. Great customer service. We were upgraded to another suite (this one with a river view vs. the downtown we had previously) and a fireplace. The view was beautiful and offered plenty of room. Despite the great customer service and large room, the room was worn (furniture, carpet, wallpaper, etc...) and needed a good cleaning...including the shower that had a stuff growing on the bottom of the shower door. There was also a curious burn that left a hole at the top of the bathroom door (we realized that this was due to the ceiling heat lamp that was poorly placed that must have burned a hold in the top of the door). The kids enjoyed the waterpark and the food at Tony Roma's (on site) was okay, but I would recommend going elsewhere if not pressed for time. In general an okay place to stay, but overpriced based on the lack of maintenance.

Room Tip: Ask for a room with a view of the river.
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  • Stayed March 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank TravelingIowaMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Harbor Resort and Waterpark

Property: Grand Harbor Resort and Waterpark
Address: 350 Bell St, Dubuque, IA 52001-7028
Phone Number:
Region: United States > Iowa > Dubuque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Dubuque
#7 Romantic Hotel in Dubuque
Price range (per night): $115 - $222
Hotel Class:3.5 star — Grand Harbor Resort and Waterpark 3.5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Grand Harbor Resort And Waterpark Hotel Dubuque
Grand Harbor Hotel And Waterpark
Grand Harbor Dubuque
Grand Harbor Resort Dubuque
Grand Harbor Hotel Dubuque
Dubuque Grand Harbor

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