We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (498)
Filter reviews
498 results
Traveller rating
143
136
98
68
53
Traveller type
Time of year
LanguageAll languages
143
136
98
68
53
Show reviews that mention
All reviewsbest westernshot tub was brokenshuttle serviceroom was cleangood nights sleepwafflesbiscuits and gravywould stay here againrooms are nicefree breakfasteasy accessfree shuttlecouponomahainterstatecerealmicrowave
Filter
Updating list...
26 - 31 of 498 reviews
Reviewed 6 February 2018 via mobile

I had one of the worst experiences ever I’ve had in a hotel. The staff was unprofessional and rude , we had horrible service , and the rooms were very untidy and not well kept. The hotel was under renovation at the time, and they were was no signs or anything. Overall, a horrible experience I would recommend people to stay away from such a hotel.

Stayed: June 2017, travelled with friends
Thank NallaRaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this reviewResponded 16 May 2018

Dear Raja,
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150.


Sincerely,

Rana
General Manager
Best Western Crossroads of the Bluffs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018

Great place, friendly employees, nice pool, great breakfast with roomy dining area. Only thing I would criticize is the noise in the room from above and adjoining rooms. You can easily hear what people are doing.

Room Tip: Website pictures are accurate, choose this hotel with confidence in a nice room at a good price!
  • Stayed: February 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank GregV751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arana2216, General Manager at Best Western Crossroads Of The Bluffs, responded to this reviewResponded 11 June 2018

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If we can be of assistance in the future, please don't hesitate to contact us at 712-322-3150.

Thank you again for taking the time to complete the survey.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018

Quite a few of the rooms are under renovation but once they are complete i believe this will be a real nice place to stay. The indoor heated pool is pretty big. the hot tub (closed at the time) is very large also. The exercise room needs a little work. The breakfast had the best waffles i've had in awhile.

Room Tip: rooms in the very back are noisy because of the semi trucks parked there
  • Stayed: January 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank D W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arana2216, General Manager at Best Western Crossroads Of The Bluffs, responded to this reviewResponded 11 June 2018

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If we can be of assistance in the future, please don't hesitate to contact us at 712-322-3150.

Thank you again for taking the time to complete the survey.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018

We had a pleasent time with our grandson, He loved the pool. Bed were nice and breakfast was good. Close to main I-80 alot to do in area, Went to close Movie and Casino. Tv was new and a big one. We liked that.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Pat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arana2216, General Manager at Best Western Crossroads Of The Bluffs, responded to this reviewResponded 11 June 2018

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If we can be of assistance in the future, please don't hesitate to contact us at 712-322-3150.

Thank you again for taking the time to complete the survey.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018

Very good value, including nice breakfast and helpful staff. Only complaint was the loud noise of the heater, which made it hard for me to get to sleep. Otherwise I would recommend this hotel. We were traveling, so were just there overnight. Located right off the freeway was convenient.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank PSM23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arana2216, General Manager at Best Western Crossroads Of The Bluffs, responded to this reviewResponded 11 June 2018

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If we can be of assistance in the future, please don't hesitate to contact us at 712-322-3150.

Thank you again for taking the time to complete the survey.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews