Nice hotel. Clean rooms. Good breakfast. Polite staff. Stayed here for a Robotics Tournament at the Mid-America Center. Loved that the hotel was connected to the center, especially because we could not bring food or drink in to the Center. Very handy to go back to hotel for lunch and snacks during all day event
We have stayed at this hotel several times in prior years, but our most recent visit is the one we will never forget. Our car was parked in front of the hotel overnight, not too far from the entrance. And while we were asleep, someone smashed our rear drivers side window, leaving us with a huge mess the next morning. The front desk associate was polite and helped us contact the police and provided us with a garbage bag and tape to tape up our window. However, she said that they do not have security cameras in their parking lots. We will not be staying at this hotel again. They lost our trust.
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.
One night stop in the middle of a 12 hr stop. They should not advertise free WiFi as it was non existent. 10 minutes to load any webpage. With two kids, this is a huge disappointment. We were given a “just remodeled room thanks to my point status”. The ceiling in our just remodeled room had bad water damage and was dripping brown water on our things. The hotel in general is somewhat dilapidated, but it appears that they are trying to update. Parking is also an issue.
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Great place to stop right outside of Omaha. Breakfast has scrambled eggs, biscuits and gravy, fruit. The Mid-America Center is next door & the Salty Dog is a few minutes away, with great wings. Staff was very pleasant.
This turned out perfect for our event at the Mid America Convention Center. The hotel is actually attached to the Convention Center. The building is having a major face lift right now, the 3rd floor is almost finished, and I'm told that they will be working their way down through the lower floors this year.
The staff were all very helpful and efficient. They made our stay much easier than it could have been.
Nearby restaurants and shopping.