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“Wedding Group/ Block Review”

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DoubleTree by Hilton Hotel South Bend
Ranked #4 of 30 Hotels in South Bend
Certificate of Excellence
Reviewed 21 December 2011

We recently were married in downtown South Bend at the Century Center. For convenience to our guests, we chose (at the time South Bend Marriott, which moved over to) the Hilton Double Tree. We really wanted to show case the best that South Bend had to offer. We were mistaken. From the initial correspondence with the South Bend staff, it was a MESS.

The group coordinator, CM, took DAYS to return either calls or emails. From making sure the guests were provided the group rate (either by calling-in and mentioning the rate, or completing the reservation online) there were constant mix-ups and issues. Most of our guests paid varying rates. When the actual wedding weekend arrived, the front desk staff constantly failed to provide our guests with the assigned gift bags and water. (Dare I think the staff just wanted to keep them for themselves, or just pure incompetency?) We complained multiple times to staff and one issue after another would arise. While the staff was apologetic, they simply were unorganized. One of our bridal party members is a hotel group exec, and frankly, WE were embarrassed by the property.

As for the rooms, they are exactly what others mentioned- old. used. worn down. smelled like smoke. And that was one of the suites. What hotel does NOT have wireless service these days? I had to plug my laptop into a modem cord which was 15 inches.

Now we come to after the wedding and I'm still waiting for correspondence reply from the group coordinator, CM, in regards to the points we were promised when securing our block. Emailed her over 4 days ago, and still no response. Surprised? No, not at all.

Room Tip: No Wi-Fi. Unbelievable.
  • Stayed: October 2011, travelled with friends
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2  Thank Melissa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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836 - 840 of 849 reviews

Reviewed 10 November 2011

Recently stayed at the Hilton Doubletree in South Bend in late October. We were visiting our son and going to the ND/Navy game. We were able to book our room with points which was a great advantage due to the extremely high rates everywhere during game wkds. The hotel was very clean, close to campus ( a 5 minute drive). The room and bathroom were on the smaller side but very quiet and clean. The beds were very comfortable. I checked and rechecked about the smoking issue due to past reviews but never smelled smoke anywhere except for outside the hotel. The staff were all very nice and they have a very nice breakfast in the morning. They are starting renovations in the winter but we really enjoyed our stay here and would choose this first over other properties in the area if visiting again. The housekeeping manager (AJ I think) was very professional and helpful with making sure our room was allergy free and clean.

Room Tip: Ask for a higher floor
  • Stayed: October 2011, travelled with family
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1  Thank linguica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, General Manager at DoubleTree by Hilton Hotel South Bend, responded to this reviewResponded 26 November 2011

Dear Guest:
Thank you for taking the time to comment on your recent stay in South Bend and the DoubleTree by Hilton hotel. Your recent comments will be helpful as we begin our transition and renovation. We look forward to accommodating you on your next visit to Notre Dame and your son. Thank you again for your response.
Sincerely

Chris Johnson,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2011

OK hotel - but not up to traditional Double Tree standards.
The property is old and didn't have the usual Double Tree decor.
The internet service in the rooms was wired (not wireless) - and was PAINFULLY slow.
A key is required to get in AND OUT of the parking structure. When I called the front desk - to let them know I was leaving and leaving the key in the room - I wished someone would of told me this. I had assumed you only needed the key to get in. So, I had to leave my car, go to the front desk and get another key, to get out of the parking structure. A little frustrating!

  • Stayed: November 2011, travelled on business
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1  Thank signinsareapain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2011

Old, worn out property. My room reeked of smoke - something I VERY rarely encounter these days. Maybe Indiana didn't get the memo about non-smoking rooms. The only bright spot for this property was the friendliness of the staff.

  • Stayed: September 2011, travelled with friends
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3  Thank timboAH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, General Manager at DoubleTree by Hilton Hotel South Bend, responded to this reviewResponded 4 October 2011

Dear Guest:
Thank you for your comments regarding your recent stay. I apologize for issues you experienced regarding your hotel room. The DoubleTree by Hilton took ownership in early August; and we are planning to begin renovation after the 1st of the year.
The hotel is a smoke free facility, but sometimes our guests ignore the signs. I apologize that we did not get the odor removed prior to your check-in. Thank you again for your comments, and we look forward to welcoming you back in the future.

Sincerely, Chris Johnsson
General Manager

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Reviewed 18 September 2011

Just stayed at this hotel for a week. The hotel was clean in fact I noticed one afternoon the restaurant staff on their hands and knees scrubbing the lower levels of the restaurant. Staff are undoubteldy friendly and attentive in fact I found this a little overbearing at breakfast even though it was done with good intention.
Tried the pool a couple of times and though it is only about 10m long and 4ft deep it is adequate for a swim although the water was a little murky.
The rooms have sufficient space in fact I had a nice outlook over the St Joseph river. The even number rooms have this view whereas the odd numbers have a view over the atrium which can be a little intrusive if you are close to the lifts.. best to get dressed before opening the curtains.
Th restaurant was not open in the evenings but there is an integrated irish bar which was open for drinks and meals most evenings.
Location is good as central to downtown area with restaurants and few bars although shopping mall is about 15min drive away

  • Stayed: September 2011, travelled on business
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Thank ceeteem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, General Manager at DoubleTree by Hilton Hotel South Bend, responded to this reviewResponded 4 October 2011

Dear Guest:
Thank you for your comments regarding your recent stay. The goal of our hotel is to provide our guest the most enjoyable stay possible. Thank you for noticing our efforts to provide a clean and welcoming hotel. I will share these comments with our staff so they know their hard work is noticed and appreciated.
Thank you for your visit and we appreciate your patronage.
Sincerely,
Chris Johnson
General Manager

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Additional Information about DoubleTree by Hilton Hotel South Bend

Address: 123 N Dr. Martin Luther King Jr. Blvd, South Bend, IN 46601
Phone Number:
Region: United States > Indiana > South Bend
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in South Bend
#6 Family Hotel in South Bend
Price Range: $183 - $869 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel South Bend 3.5*
Number of rooms: 291
Official Description (provided by the hotel):
With over 6,000 square feet of meeting space onsite, and an additional 150,000 square feet located in the adjacent Century Center Convention Complex, The Doubletree Hotel by Hilton is South Bends premier hotel for meetings and events. This 295 room luxury hotel is conveniently located in downtown South Bend within minutes of Notre Dame, St. Mary’s College, and the College Football Hall of Fame. As the only full service Hilton Hotel in South Bend, you can expect the highest level of service that is synonymous with the name Hilton. Enjoy spectacular views of the St. Joseph River along with easy walking to many of South Bends most popular attractions. Our onsite dining features locally inspired dishes that are sure to satisfy even the most discriminating critic. Whether travelling on business or for pleasure, The DoubleTree Hotel by Hilton South Bend will meet the mark every time. ... more   less 
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Also Known As:
Marriott South Bend
South Bend Marriott

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