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South Bend Chocolate Factory and Museum Tours
Open today: 7:00 am - 6:00 pm
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Review Highlights
Interesting visit and great odors

The tour is 20-30 minutes long and there is admission fee for the tour, but not to enter the gift... read more

Reviewed 30 August 2018
Chris L
,
Niles, Michigan
Chocolate Galore

We thoroughly enjoyed our free tour of the factory with Paul. He educated us on the harvesting and... read more

Reviewed 11 April 2018
DL P
,
River Edge, New Jersey
via mobile
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All reviews free tour minute tour gift shop conveyor belt chocolate products better understanding tour started love lucy our tour guide great tour small museum spoon candy packaging dipped ethel shipping
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Reviewed 12 November 2017 via mobile

We even found some of the famous ‘golden dormers’ at half price. A little blemished but still sprinkled with gold and yummy good.

1  Thank edgefield2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2017

We had been at the Chocolate Cafe in downtown South Bend and while we were there, we learned that the chocolate factory and museum was in a different place. Armed with directions, we had about a five minute drive and we were at the South Bend Chocolate Factory & Museum. There is plenty of parking at the factory. We arrived a few minutes before the tour started, so the timing did work out. When you walk in to the lobby of the factory, there are displays about chocolate and the all-important bean. Naturally, there is the proverbial got to take a picture with the "I Love Lucy" cut-out with Lucy and Ethel on the chocolate production line. There is a gift shop and chocolate & candy store. We came out to the lobby and our guide was Paul. He was entertaining and informative. He gave us a lot of information about chocolate and then took us in to the factory kitchen with the huge mixers and the conveyor belts. From there we went into the packaging and shipping area. Paul brought us in to the kitchen area and we dipped our individual spoons in to fresh mixing chocolate. After that, we toured the museum and saw chocolate memorabilia and packaging. Naturally, we did not get out of the store without purchasing some chocolates and some of the caramel corns. The kids were entertained and got a kick out of wearing the hair nets during the tour.

Thank Allen21096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2017

Stopped by here on a whim for a tour. The tours run on the hour- so we had a wait a bit. It was a pretty short tour- informative- but most of all- fun because our of tour guide Paul. He was able to take some pretty dry information and make it entertaining. Thank you Paul. Also- the chocolate is good.

1  Thank greattravelswanted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2017

This store is really cute. It is divided up over 3 store fronts. There is the cafe where you can get food. The chocolate counter, the reason I go in! Then you can get fresh soft pretzels and candies of all kinds. The decor is really fun and cute.

Thank MadDogTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2017

I hardly know where to start. We called ahead (on a Saturday) and were told the production would be running that day. We decided on the longer, paid, tour, for which we were charged $5, rather than the $4 listed on their website. The first part of tour is the free portion. Contrary to what we were told, they were not running production after all. The factory was small and not particularly well-maintained or clean. From the beginning, our guide was incredibly snarky and sarcastic and overall disrespectful about the company. By five minutes into the tour, I was wondering why he even worked there. At one point, he complained about his co-workers to me. At another point, he told us that as part of his job, he had to show us the book that the company owner wrote. Even ignoring for a moment that we were on a tour of a chocolate factory and weren't interested in a sales pitch about a children's book, this experience was worsened because all the guide did as he leafed through the book was to tell us about all of the problems with the book. We received one sample chocolate on this free portion.

The free portion of our tour lasted about 15 minutes, after which we began our paid portion. The paid portion consisted of us dipping a plastic spoon into melted chocolate, setting it aside to let it set up, and being led to their chocolate museum (which is attached to the chocolate shop and you can walk through for free anyway). Our guide stopped us in front of one display and talked about Aztecs and chocolate for 2 minutes. Then we walked back to collect our chocolate spoons and told that our "golden tickets" were valid for a whopping 10% off of our purchase the day of our tour only. That was the end of the tour. Our entire tour, free and paid portions combined, lasted less than 30 minutes.

All told, we spent $10 for the two of us to take this very uninformative and uncomfortable 5-minute tour, and for that we each received a chocolate spoon and a golden paper ticket. I certainly don't recommend the in-depth tour, but we really didn't even feel that the free tour would be worth the effort.

If you want a chocolate tour that's worth your time, drive to Fort Wayne and tour DeBrands, where your $5 fee will get you several samples, a very nicely done tour in a beautiful and clean facility, and $5 off your purchase. But by all means, stay away from South Bend.

Thank ivy_dee88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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