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Celia W
Scarborough, England, United Kingdom

Didn't impress! Very dark interior in entrance and room. Pool is 7 minutes away!

3.0 of 5 bubblesReviewed 25 Nov 2023
Only had one night here thankfully! Entrance full of dark wood and lighting poor. Rooms are the same and even struggling to see in the suitcase! beds comfy, shower room Ok. They advertise a swimming pool BUT you have to get a lift there as 7 minutes away!
Date of stay: November 2023
Room Tip: Almost a ghost town! very little going on outside the hotel and if the bars are open you're the...
Trip type: Travelled with friends
3.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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41 - 46 of 973 reviews
Reviewed 19 November 2023

Stayed here for just one night on a tour of Vietnam and have to say I’ve found it difficult to review this hotel.
To be fair the place is brand new and spotlessly clean. The bed’s the most comfortable I’ve ever slept on, the shower was amazing, the WiFi spot on, the room itself was modern and spacious with a huge leather chair and tea making facilities etc. Breakfast was very good!
But….
The place was soulless.
It was dead.
So few people staying there or in any of the other huge hotels on the complex that it felt like we were on an empty studio set.
Most of the other people we came across seemed to be staff members working in the restaurant (which by the way is across the road in another building) or were who we presumed to be maintenance people lodging in the empty rooms nearby.
So for one night I suppose it was pretty faultless but if staying longer maybe not.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Feedave
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 November 2023 via mobile

The location is excellent for access to the ferry to Cat Ba Island, and for all the Ha Long Bay day and overnight cruises. The restaurant has a nice variety of Vietnamese, Asian, and Western fare. Best of all is the top-class, friendly, and professional staff who never ceased to take care of all my needs, answer all my questions, and ensure a wonderful stay. This is the only place I will consider staying on all future return trips to the Ha Long Bay area! (The only disappointment was that the hotel’s pool and private beach are not adjacent to the hotel’s main property - a short shuttle ride away).

Date of stay: November 2023
Trip type: Travelled solo
Thank Chris W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 November 2023

We stayed here for one night as part of our tour after cruising in halong bay. The rooms were comfortable. We had coffee and tea making facilities. We ate in the bar which was very good. Some of our group wanted to go for a swim but the pool was at a sister hotel 10 minutes away on a golf buggy.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank holiday_addict40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 November 2023

We spend two nights there and it was very good! A relaxing break after our stay in Hanoi.
The pool was refreshing, the food delicious and the staff was ver courteous! We really recommend going there!

Room tip: The tide is low when the sun is out
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Michelle B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 October 2023

Excellence Service, Good Hotel , we loved to be here. We booked a nice Tour to Halong Bay. Nice Pool. The staff was very flexible with our Vegetarian food, that was great. They helped us with any questions

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Anke E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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