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“Flexibility would be appreciated during the pandemic”
Review of Babel Restaurant

Babel Restaurant
Ranked #1 of 6 Restaurants in Simondium
More restaurant details
Restaurant details
Dining options: Breakfast, Reservations
Description: Housed in the old cow shed, Babel Restaurant is a wonderful mix of Cape Dutch architecture and contemporary glass walls that makes for a simple yet edgy environment in which to try our tasty yet often unconventional combinations. We have a farm-to-fork philosophy which means we like to serve food that is seasonal and that reflects our “pick, clean and serve” approach.
Reviewed 4 March 2021

I wanted to give some feedback on the experience for our returning VIP clients today. My staff was told that our client's personal steward was not allowed to help serve the elderly couple and friends.
The VIP clients on a previous occasion which was in November enjoyed their time there and was permitted to have their personal steward serve them.
I would like to clarify the reason for personal steward. is that the couple is elderly and is maintaining a bubble environment when they go to public eating places hence the staff help. The staff is tested weekly and is in the bubble as well. The point I am making is flexibility of a 5 star restaurant to being attentive to the client's need on this visit was kind of disregarded . A precedence had been set.
Unfortunately today the restaurant manager, Adele told my staff this was not possible and had aroused questions from patrons from the last visit which is not of our concern. Anyway, the clients still decided to come but one of their directors who was a guest at their table had to help with the service to keep the integrity of the bubble. I hope this feedback can help your management be more flexible or use some discretion and not be affected by other patrons questions and views.

Date of visit: March 2021
    • Value
    • Service
    • Food
Thank Geckoland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babylonstoren F, Guest Relations Manager at Babel Restaurant, responded to this reviewResponded 8 March 2021

Good day

Thank you so much for taking the time to review us. We are sorry to hear that our service did not meet your expectations as we are known for excellence. We always strive to put our clients first and give them a wonderful experience. We hope to be welcoming you back soon.

Farm greetings
Babylonstoren Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6 - 10 of 1,188 reviews

Reviewed 5 February 2021

We had a splendid time for my birthday at Babel. The service was excellent and the starters and mains was excellent. When we got to the dessert we were a bit disappointed. Seeing that the dessert we got (panacotta) was more focused on aroma and not the actual flavour itself. My friend describes it as eating a lush body buttercream. It was very dense and heavy and not as light as a panacotta should be. After a heavy meal a light dessert is expected.
I have eaten at Babel in the past and was therefor looking forward to eat their famous chocolate fondant dessert, which they took off the menu. Seeing that I’m also I chef, i felt like this was worth sharing.
Kind regards.

Date of visit: February 2021
Thank _KS_karlaWC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babylonstoren F, Other at Babel Restaurant, responded to this reviewResponded 5 February 2021

Good day Karla

Thank you so much for taking the time to review us. We are very happy to hear you had a great time for your birthday at Babylonstoren! We're sorry that the panacotta was did not meet your expectations, we will keep this in mind.

Have a great day & see you soon!

Farm greetings

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Reviewed 31 January 2021 via mobile

We arrived to Babel restaurant for breakfast as a couple. They were very quick to turn us away as they had no space available inside - there was a drizzle this morning and the precaution was to not seat anyone outside... this was mentioned to us in a haste by the manager as she quickly turned on her heels and walked away

Date of visit: January 2021
Thank jessicalS1213UB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babylonstoren F, Guest Relations Manager at Babel Restaurant, responded to this reviewResponded 1 February 2021

Dear Jessica

Thank you for your valuable feedback. We are sorry to hear that our service was not what you expected. Due to current Covid policies, we are only allowed to seat a certain number of guests inside. We hope with your next visit you will experience the quality of service that we are known for.

Best wishes
The Babylonstoren team

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Reviewed 18 January 2021 via mobile

We went through the reviews before we booked and we were so happy we confirmed our booking anyway!
We had dinner at 5pm. Our waiter was Johnathan. He gave us 5 star service and we were totally swept off our feet!
We had mains (fish of the day and beef of the day) with 2 sides: potato’s and salad. Everything we had was delicious. The food also came quickly. We also appreciated the complementary starters of ciabatta and fruit while waiting for our mains.
We cannot believe the bad reviews we read. We are definitely going back with our friends!
They also gave me a bunch of flowers (proteas) when I left!
I felt like it was my birthday!

Date of visit: January 2021
Thank RazanaO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babylonstoren F, Guest Relations Manager at Babel Restaurant, responded to this reviewResponded 18 January 2021

Good day Razana

Thank you so much for taking time to review us. We are so happy to hear you had a wonderful experience.

We hope to see you and your friends soon again! Enjoy the proteas.

Farm greetings
Babylonstoren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2021 via mobile

This was to have been our anniversary lunch back in May 2020 but with COVID lockdown. It was postponed to my husband’s birthday today. 1) this reservation was actually made in November 2019 and deposit was paid for the meal pairing set menu.
2)when lockdown happened in May last year, we attempted to contact anybody to find out the situation but there was never any answer to the phone lines - bad communication.
3) because we had paid a deposit in Nov 2019, we decided to shift to next big occasion, my husband’s birthday 03.01. We ended up just changing the booking on line. Still no sms confirmation of change - still no communication until my husband called on 28.12 to check the reservation.
4) no mention was made during this confirmation that lunch needed to be concluded by 2.30 as we needed to be done by 3 as dinner was starting at 5pm. We would have arrived earlier to avoid rushing if we had been informed.
5) at the entrance gate, we were charged an additional R20 per person entrance fee - also not mentioned during our confirmation call - surely if you have a reservation for the restaurant the entrance fee should be wavered?
6)we arrived at the restaurant at 12:50, we were served starters at 13:45 and we finally received our mains at 2:30 and just managed to order coffee before things finished.
7) the food was delicious, our waitron was friendly and polite and as efficient as she was allowed to be but clearly there were delays elsewhere.
8) Communication for such a renown establishment was appalling and the overall experience was disappointing.
9) Gardens were lovely though. Next time will pay R20/p.p to enjoy gardens and not bother with the restaurant.

Date of visit: January 2021
Thank LTWells101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babylonstoren F, Guest Relations Manager at Babel Restaurant, responded to this reviewResponded 4 January 2021

Good day

Thank you for taking the time to give us feedback, we appreciate it. We are sorry to hear that your experience did not meet your expectations as this is not the standard that Babylonstoren are known for. We will make sure to give attention to your points.

We hope to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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