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All reviews bacon front desk cinnamon rolls one night beds were comfortable biscuits pancake machine would stay again staff was very friendly room suite great room breakfast buffet is great place to stay pool area easy access nice stay breakfast area
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Reviewed 3 August 2016

The Holiday Inn is about 2.5 hours from Chicago. Check in was quick and easy even without reservation. Rates here are higher than area hotels, but this hotel looks much better. Stayed on side facing I 65, it was somewhat noisy but I ran the a.c. fan to drown noise. Clean room, good pillows and mattress. Nice fare for breakfast. Would stay again.

Room Tip: Stay on side away from highway.
  • Stayed: August 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank BW2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2016 via mobile

Friendly staff quick to help
Good breakfast
Close to places to eat
Convenient to I65
Nice rooms looks new /clean
Nice pool and business center
Keurig in room with 4 kcups
Refrigerator in room worked well

Stayed: July 2016, travelled with family
Thank blueboydad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2016

If you happen to get a room facing the interstate, prepare yourself for a night of uninterrupted traffic noise screaming into your room. I understand that hotel chains build hotels near high traffic areas for convenience and visibility, but can't understand why they don't put in high quality windows that can block out this noise.

Stayed: July 2016, travelled on business
Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Lebanon, responded to this reviewResponded 28 July 2016

Dear Bill L,

Thank you for taking the time to write a review on your most recent stay. Please accept my apologies for the issues you had with noise. Your comments will be looked into and the management team will huddle to see what can be done to ease this issue. In connection, I would like to address this with you further so I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen G
Case Manager
IHG Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2016

This hotel is in a convenient location, off of the freeway. As some other reviewers mentioned it may be a bit older than other Holiday Inn Express locations, but we found it very comfortable, clean and accommodating. Would recommend this location. Was a great, quiet and relaxing stay. Would come back again.

  • Stayed: June 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2016 via mobile

Checked in early evening & went to top floor room with one king size bed that looked unkempt. The bathroom floor was filthy with hair and coffee stains. The toilet had not been cleaned & had fecal matter in the bowl. Went back to front desk and explained the problem and asked for another room. The man behind the counter did NOT apologize nor did he say anything other than to change rooms. He appeared put out.
I have stayed here before on a couple of occasions. The service & cleanliness here has declined. I won't be back.

Stayed: July 2016, travelled as a couple
Thank 0-6FAO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Lebanon, responded to this reviewResponded 29 July 2016

Dear 0-6FAO,

Thank you for taking time to post a review about our hotel. It is unfortunate to learn that you were not able to fully enjoy your stay due to the condition of the room and the level of service you received. I have forwarded your feedback to our hotel management to work on these points raised in your review to give you the best hotel experience in the future.

Once again, thank you for staying with us and hope you visit us again.

Best Regards,

John O
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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