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“Odd policy” 5 of 5 bubbles
Review of Indianapolis Marriott Downtown

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Indianapolis Marriott Downtown
Ranked #29 of 179 Hotels in Indianapolis
Kingman
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Odd policy”
5 of 5 bubbles Reviewed 30 January 2012

What a wonderful location, fantastic facility, and superior staff! I just can't understand one policy: When booking, the Marriott will not guarantee the number of beds in the room. It could be a double queen or a king! I travel often and have never been unable to have a guaranteed room type before. Four friends will NOT fit in a king bed, but they will fit in two queen beds. It wasn't a problem, but it was a worry. The staff said it was because they operate on a first-come, first-served basis. Still from the basis of customer service, I want to know that I am guaranteed a certain type of room AND that I don't need to beat someone there to get that particular room. It is an absolutely wonderful place, but I would like someone to explain what the Marriott gains by operating with this philosophy.

  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IndianaWander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Ray2010, General Manager at Indianapolis Marriott Downtown, responded to this review, 11 April 2012
Thank you for choosing to stay at the Indy Marriott Downtown. I am happy you enjoyed your stay with us and we hope to see you again next time.

We try to accomodate all of our guests with their room type requests but do not guarantee them because on occasion we are not able to accomodate everyone if the hotel is busy. I know it can be frustrating when the room type you need is not guaranteed but we will always do our best to accomodate our guests.

See you next time you come to Indy!
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800 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Greencastle
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 January 2012

This was our second stay at the Marriott in the last six months. We booked the room through Priceline and got a great deal despite it being the first weekend of pre-Super Bowl activities in Indy. For attending those activities, the location could not be better! Right across from the Maryland Street leg of the Convention Center and just half a block from the zip lines and activities on Capital, we were in the heart of everything just half a block away.

The valets at the Marriott were so cordial and up front about valet vs. self-parking in the garage under the hotel. Valets at some hotels lose interest in you if you decide to park yourself, but these guys were very nice, helpful with directions, and also very welcoming each time we went in or out of the hotel. The elevator from the parking garage goes straight up to the end of the hotel lobby--very convenient. When it came to checking in, Alex at the front desk could not have been nicer, answering my questions about a possibly extending our stay (we didn't but only because one evening of the Super Bowl stuff was enough) and arranging a late check out for us. We asked for a room at the end of the hall with a king sized bed--and that's what we got. Great view of the State Capital, too. The room was a standard King room and not overly large, but certainly big enough. The large flatscreen had a wide selection of channels, including HBO. Having a refrigerator would have been nice (we did not use the minibar).

Although there was a national sorority convention at the hotel, we had a very peaceful stay and slept quite well (very comfortable bedding!). This is also the first hotel in a L-O-N-G time where we weren't awakened in the morning by hearing "Housekeeping" and tapping on the door of a nearby room. Although the housekeeping staff was working just a few doors down from our room, we weren't aware of them until we were ready to leave and went by the cart.

Internet is free in public areas or in the business center (2nd floor). Guests can print 20 pages for free in the business center. The cost for Internet in the room depends on where your provider is located; if it is a local provider the connection fee is $1.00. Otherwise long-distance phone rates apply. We were able to use the business center for about 15 minutes to look up restaurant info, etc.

The only negative for me: parking fees are high--$28 to self park for 24 hours and $34 to valet--but that is a city-wide issue in downtown Indy. The toilets in the rooms are also incredibly loud--similar to airplane or cruise ship toilets.

The menu for the restaurant on the first floor looked amazing, but we didn't get the chance to try it this time. Definitely plan to next time--and this is a place we will be going back to again.

Room Tip: Rooms on the north-east corner and in the middle of the north end will overlook the Capital, while t...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GFTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Ray2010, General Manager at Indianapolis Marriott Downtown, responded to this review, 11 April 2012
Thanks for staying with us! I am happy your experience with the hotel and our staff was exceelent. It was fun to be in the city as we prepared to host the Super Bowl.

We hope to see you again the next time you travel to Indy!
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New York City, New York
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 23 January 2012

Attended a 2 day conference with approximatley 200-250 attendees. The hotel was cleand and staff efficient as one would expect from Marriott.
They did an excellent job wit meeting rooms and set ups. Hotel was in a great location geographically.

Stayed July 2011, travelled on business
Helpful?
Thank jambony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Ray2010, General Manager at Indianapolis Marriott Downtown, responded to this review, 11 April 2012
Thanks for staying with us during your conference. We hope to see you next time you are back in town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 16 January 2012

My family and I stayed here for two nights in January for JAMfest Super Nationals cheerleading competition at the Convention Center. EXCELLENT location to the convention center (wish we had known about this hotel the other years we traveled to Indy)! Skywalk from hotel connects right at Hall D in Convention Center. The hotel really took the time to cater to the guests that were there for the cheerleading competition! So many special little touches! Always felt welcomed by all staff at the hotel. Starbucks in the lobby, a plus! Breakfast at the Circle City Bar & Grille was delicious! Dinner at Champions Sports Bar & Grill was fantastic! Wish I lived closer to eat there more often!

The walls between rooms and hallways are EXTREMELY thin! You could hear the neighbors talking all the time, which made falling asleep difficult each night. My other complaint is that there is no bathroom fan or fan on the heating/air controls to run all night, which sometimes helps drown out noise from neighboring rooms or the hallway.

Would stay here again, but might bring my own fan or machine to help block out the noise/talking from the rooms and hallway.

  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dlunz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Ray2010, General Manager at Indianapolis Marriott Downtown, responded to this review, 11 April 2012
Thanks for staying with us for the JamFest weekend. That is a very busy weekend and I am happy you enjoyed the service our hotel provided for our guests.

We hope to see you again next year or sooner!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 8 January 2012

The hotel was very nice and the employees were exceptional. The walls, ceiling, and doors are very, very thin. You could hear the people in the next room, in the room above, and in the hallway all talking most of the night. The pluming is very noisy from our room and the other rooms. If it were not for the employees, this would not have been a good trip. Everyone was so nice and friendly, especially the valet attendants.

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank markristin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Ray2010, General Manager at Indianapolis Marriott Downtown, responded to this review, 11 April 2012
Thank you for staying with us and I am happy our staff provided excellent service during your stay. I am sorry that you did not get a good night sleep as this is critical to our overall guest experience.

We hope to see you again the next time you are Indy and we will do our best to get you into a quiet guestroom.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Indianapolis Marriott Downtown

Property: Indianapolis Marriott Downtown
Address: 350 W Maryland St, Indianapolis, IN 46225-1051
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Indianapolis
Price range (per night): $184 - $601
Hotel Class:3.5 star — Indianapolis Marriott Downtown 3.5*
Number of rooms: 587
Official Description (provided by the hotel):
The Indianapolis Marriott Downtown is connected via skywalk to the Convention Center and Circle Center Mall, just steps from Lucas Oil Stadium and Victory Field, and a short walk to Conseco Field House. It is also home to two on-site restaurants. Guest rooms at the hotel feature luxurious linens, a mini-fridge, and functional work areas. Just 8 miles from the airport, this property also features a state-of-the-art fitness center, Champions restaurant and Starbucks. ... more   less 
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Also Known As:
Marriott Indianapolis Downtown Hotel Indianapolis
Indianapolis Marriott

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