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“Great Rooms - Bad Food”

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Drury Inn & Suites Indianapolis Northeast
Ranked #15 of 186 Hotels in Indianapolis
Certificate of Excellence
Reviewed 14 February 2012

We stayed at the Drury Inn with our kids. We upgraded to a suite, which worked out perfectly. We were able to visit with friends in the sitting room, while the kids hung out in the bedroom. The indoor-outdoor pool was awesome. It was fun to be able to swim outdoors while it snowed. When we got cold, we would just swam under the wall to swim inside or get in the hot tub. The hotel is clean and the staff is extremely friendly. However, the food choices for breakfast and the kickback hour were quite limited and not very good. Several of the waffle makers did not function correctly and we burned at least three waffles during our stay. However, we did appreciate the fact that they did have sodas and popcorn available until 9:30 PM every night. The location was great. We would stay here, again, the next time we were in Indianapolis.

Room Tip: Ask for a room on the side of the building that does not face the highway.
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  • Stayed: February 2012, travelled with family
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2  Thank Lola_Von_Skilet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites Indianapolis Northeast, responded to this reviewResponded 16 February 2012

Thank you for choosing Drury Hotels! We appreciate hearing from our guests and do want to sincerely apologize for your concerns. It is truly unacceptable that several waffle makers did not work during your stay, and I also apologize that the food choices we have are not to your liking. Your feedback will help us focus on and work to improve our products we offer. If ever during a stay at a Drury Hotel you have questions or concerns, please ask to speak to the manager on duty so we can work to fix the issue as soon as possible. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs.

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505 - 509 of 609 reviews

Reviewed 14 February 2012

I'm a very picky traveler. However, found this hotel to be extremely clean - especially bathrooms!!!! Beds very comfortable. Only negative comment is that breakfast area was very crowded having trouble finding place to sit. We had four other rooms for a volleyball tourney and all others also were very pleased with hotel!!!!

  • Stayed: February 2012, travelled with family
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2  Thank lbottorff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2012

This place is very cool the pool and the way the wall divides the pool so you can go under the wall is really awesome I would so tell other People to go stayed in 08

  • Stayed: March 2011
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1  Thank Beentheredonethat987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2012

In spite of it being Superbowl week, this hotel was spotless and the staff were as friendly as it gets.

Comfortable beds, free snacks and beverages in the evening and a free breakfast the next morning. You can't beat this hotel.

Room Tip: Our room faced the highway and the noise was minimal.
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  • Stayed: February 2012, travelled with family
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2  Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

This hotel was close to a highway, very clean and the staff was very friendly. The only bad part is that the other guests were out of control. Last night there were 19 people in the indoor pool, 4 people in the outdoor pool and 12 people in the hot tub. There were very few parents around and the kids were out of control. The hotel rules require a parent/guardian to be in the pool area when kids are there, but the rule was not enforced.

  • Stayed: January 2012, travelled with family
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3  Thank lushou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites Indianapolis Northeast, responded to this reviewResponded 4 February 2012

Thank you for choosing Drury Hotels! We appreciate hearing from our guests and do want to sincerely apologize that the pool area was so crowded. We do, indeed, have a policy of a parent/guardian to be in the pool area when kids are there and do our best to police this. I am sorry that on this night we failed. We certainly understand the frustration this caused and have shared your comments with our team. Your feedback will help us focus on and work to improve our services to eliminate situations like this from happening in the future. If ever during a stay at a Drury Hotel you have questions or concerns, please ask to speak to the manager on duty so we can work to fix the issue as soon as possible. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites Indianapolis Northeast

Address: 8180 N Shadeland Ave, Indianapolis, IN 46250-2045
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Indianapolis
#14 Romantic Hotel in Indianapolis
#19 Business Hotel in Indianapolis
Price Range: $159 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Drury Inn & Suites Indianapolis Northeast 3*
Number of rooms: 210
Official Description (provided by the hotel):
Near Castleton Business Park, Drury Inn & Suites Indianapolis Northeast is located off I-69 with easy access to I-465 and I-70. Enjoy a free hot breakfast and free hot food and cold beverages at our evening 5:30 Kickback(R), then relax in our clean, comfortable rooms. This suburban area is 30 minutes outside downtown Indianapolis. ... more   less 
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Also Known As:
Drury Inn & Suites Indianapolis Northeast Hotel Indianapolis
Drury Inn And Suites Indianapolis Northeast
Drury Inn Indianapolis

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