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Reviewed 18 May 2016 via mobile

First, the staff didn't clean our rooms for the entire time we were there. They claimed that we had too many personal items out but that wasn't the case. After the first night, we approached them about making sure they cleaned the room and the y assured us that they would. They did not. We were there for the Kentucky Derby and all they did was change our wash cloths and towels.

Second, you have to wait a long time o get staff attention in late hours. The woman on duty was nowhere near the desk and I waited almost 10 minutes for her to arrive. What if it was an emergency?

Third, they offer free breakfast but it wasn't very good and there weren't many options. The hot items were barely lukewarm and the breads were on the stale side.

It's a cheap hotel and I guess if you're looking for no frills and no staff, this is the place to stay.

Stayed: May 2016, travelled with friends
Thank Michelle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holiday Inn E, Manager at Holiday Inn Express Corydon, responded to this reviewResponded 26 May 2016

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

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Reviewed 10 May 2016

In the past we have stayed at the Hampton Inn in Corydon. This year for the derby when we tried to book in November of 2015, they wanted a non-refundable payment for the rooms. We looked around and found that Holiday Inn Express had a comparable rate, and they would not require a non-refundable payment until April 30, 2016. We therefore decided to stay at Holiday Inn Express. We were very pleased with our accommodations. The room was spacious and had a microwave and small refrigerator. The room was comfortable, and even though we were near the elevator, it was quiet. The free breakfast had a better variety than most we have had, and the area was nice and clean and well attended. If we go back to the Derby next year, we will choose this over the Hampton Inn and there outrageous refund policy.

  • Stayed: May 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Howard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holiday Inn E, Manager at Holiday Inn Express Corydon, responded to this reviewResponded 12 May 2016

Thank you for your feedback about our hotel. We are pleased that you enjoyed your stay. We take great pride in providing a positive guest experience. We look forward for your return visit. Again, thank you.

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Reviewed 21 April 2016

This is a nice Holiday Inn Express. I walked in and the person at the desk had me checked in in no time. I found the room nice, clean and bright as was the bathroom. The room is very much like every other Holiday Inn Express.

  • Stayed: March 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank ajayhawkfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2016 via mobile

We stayed at this property about a year ago while it was undergoing renovation on one of the upper floors (and were in fact woken up at about 7:30 in the morning by the construction), so we were a bit surprised when we returned yesterday and didn't see any major changes on the first floor. The breakfast area appeared to be exactly the same, and while spacious, it feels somewhat old and outdated. Our room for this stay was on the first floor, and it also felt incredibly old and outdated. The mattress in our room was very stiff, the room had an odd/musty smell and the temperature in the room seemed to vary between the polar ice cap and the brink of Hades. Finding a tolerable water temperature in the shower required lots of patience and sometimes a few Hail Marys because, even when turning the knob closer to the cold side, the temperature seemed to just get hotter.

The woman at check-in was friendly. However, we were a bit disappointed that, as IHG Platinum Elite reward members, we did not receive a room upgrade - even though we did not check in until about 10 pm (checking the property's website around 10:30 pm, it appeared that there were rooms available to accommodate an upgrade).

Stayed: March 2016, travelled as a couple
Thank ShanDHarlan_Kentucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Corydon, responded to this reviewResponded 11 April 2016

Dear ShanDHarlan_Kentucky,

Thank you for taking the time to write a review about your stay with us. We would like to apologize for the less than satisfactory experience you had at check-in and for falling below your expectations regarding our room and shower water temperature. We also regret your disappointments with our mattresses and facilities. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. In addition, your feedback has been forwarded to our management for evaluation.

We value you as our guest and hope to have another opportunity to provide you with a much better experience.

Sincerely,

Joel A
Case Manager
IHGService

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Reviewed 28 February 2016

This hotel is nice, but nothing exceptional, considering we paid over $100 for a room. They do have an indoor pool and fitness room. There are two treadmills, one of which doesn't go fast enough to run on, and the other is very noisy when you run. The only other piece of equipment is an eleptical machine.
There was loose tile in front of the toilet in the bathroom, and the pillows need to be replaced. But everything was clean and neat, and there is a Keurig machine in the room.

Room Tip: Maybe ask to see the room first, but we were happy with our room.
  • Stayed: February 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank SuzieQLoveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Corydon, responded to this reviewResponded 15 March 2016

Dear SuzieQLoveland,

Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our hotel to be clean. However, we would like to apologize for falling short of your expectations regarding our pillows, gym facilities and bathroom condition. We understand the discomfort these have caused you. Rest assured your feedback will be reviewed and most certainly be forwarded to the appropriate departments for evaluation.

We value you as our guest and hope to have another opportunity to provide you with a much better experience.

Sincerely,

Joel A
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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