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“Wait for construction to be over”

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Country Inn & Suites By Carlson, St. Charles
Ranked #9 of 11 Hotels in Saint Charles
Reviewed 27 July 2016

I would not recommend until they finish the construction. There is far too much dirt and smells and amenities that are currently unavailable. Perhaps after all that is completed it may be up to par. Bright spot during whole experience was Corina. She was super nice and friendly and tried her best

  • Stayed: July 2016, travelled with family
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this reviewResponded 29 July 2016

Dear Mary,
Thank you for taking the time to tell us about your recent stay. We are extremely sorry for the renovations in progress and the issues related to the work being done. I will be happy to let Corina know that you found her to be very helpful, thank you for the kind words. We hope you will come back to stay with us when the work has been completed.
Best regards

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Reviews (146)
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25 - 29 of 146 reviews

Reviewed 17 July 2016

  • Stayed: July 2016, travelled with family
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    • Cleanliness
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Julie P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 14 July 2016

  • Stayed: July 2016, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Dave W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this reviewResponded 26 July 2016

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Reviewed 28 June 2016

Don't use this facility! Not safe, not clean. No hot tub. No shuttle. Breakfast was out of everything not prepared for a full house. Really feel that condition of the hotel should have been mention upon booking a room.

  • Stayed: June 2016, travelled with friends
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    • Location
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Joyce K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this reviewResponded 11 July 2016

Dear Joyce,
Thank you for taking the time to provide a review of your recent stay. We are sorry for the construction taking place and the issues directly related to the work being done. We are making major improvements here at the property which will greatly improve our guests experience in the future. Hopefully you will come and visit us again when the changes have been made, thank you very much for your business.
Best regards

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Reviewed 25 June 2016

First thing I notice is the stench of cigarette smoke which was worse in the bathroom. Then I notice the pubic hair in the bathroom floor. How does housekeeping not notice these things? The rest of the room was alright. Dated, but there was a renovation in progress...much needed. The staff was excellent! Friendly and helpful. Went above and beyond to try to accommodate.

  • Stayed: June 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank S8764FGmelissah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this reviewResponded 27 June 2016

Dear Melissa,
Thank you for taking the time to provide a review, I am sorry for the issues you experienced while staying with us. We will be addressing the problems you have noted in hopes of not repeating them in the future. Thank you for your business and we look forward to seeing you again in the future!
Best regards

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Additional Information about Country Inn & Suites By Carlson, St. Charles

Address: 155 38th Ave, Saint Charles, IL 60174-5419
Phone Number:
Region: United States > Illinois > Saint Charles
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Saint Charles
Price Range: $126 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites, St Charles IL~a prime location near Du Page Airport and Downtown St. Charles. We provide comfortable guest rooms and suites with convenient amenities and services. All of our guest rooms have microwaves and refrigerators and 37" Flat Screen TVs. We are located within walking distance to numerous shopping and dining options. Our hotel's welcoming atmosphere and exceptional staff are certain to provide a great experience for business and leisure travelers. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles
Country Inn And Suites By Carlson, St. Charles
Country Inn Saint Charles
Saint Charles Country Inn

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