Booked a block of rooms for a large gathering. No warning about the construction from the hotel - should have read the recent reviews. Hotel is a disaster zone right now (Feb 2016) - can't even see the front entrance. Hot tub is broken. Construction noise and debris throughout property. Hotel staff failed to go the extra mile to make up for the problems. Rather than being proactive about fixing issues ahead of time, staff ignored problems until they were pointed out. Getting towels to the rooms or to the pool took repeated calls to the front desk.
Avoid staying at this hotel until construction is complete. Hotel won't notify you that it is under construction - so pay attention to reviews.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express & Suites, St Charles IL~a prime location near Du Page Airport and Downtown St. Charles. We provide comfortable guest rooms and suites with convenient amenities and services. All of our guest rooms have microwaves and refrigerators and 37" Flat Screen TVs. We are located within walking distance to numerous shopping and dining options. Our hotel's welcoming atmosphere and exceptional staff are certain to provide a great experience for business and leisure travelers. ... more less
- Reservation Options:
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- Also Known As:
- Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles
- Country Inn And Suites By Carlson, St. Charles
- Country Inn Saint Charles
- Saint Charles Country Inn