Once again I found myself stranded in Chicago after a transatlantic flight. The airlines arranged a room at the Hyatt Regency. The airline agent called the hotel in my presence and arranged the shuttle pick up. The agent then looked at me and said I had better call the hotel back if the shuttle does not come in 10 minutes. I called the hotel after about 20 minutes and spoke to a woman who told me to collect to my call when I was outside. I told her I was already outside and we had already called. She told me that wasn't true and contradicted me on several points. She wanted to know if all the passengers were ready. I really couldn't answer this, since I was traveling alone. She said the shuttle would be there in 15 minutes. It finally arrived 30 minutes later. The drive spoke in a heavy accent. He made signals like he was herding cattle. He yelled at another passenger for trying to get on the bus without bringing her luggage to the back. I had a heavy rolling brief case that I tried to give him as luggage, but pushed it back at me and said, "YOU take it!" I was checked in my a well groomed young man totally devoid of personality, much less hospitality. The room was tastefully decorated, clean, and had a comfortable bed. Room service delivered a decent meal at a very inflated price which is not atypical. The morning driver was quite civil.