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All reviews outback steakhouse underground parking cumberland station free breakfast blue line corner suite the breakfast area sofa bed o'hare airport fresh fruit living area shuttle service free shuttle front desk staff easy access the loop close to the airport
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Reviewed 17 October 2016 via mobile

Upon arrival we were greeted with smiles. I had called the day before asking if our room could be ready early so we could check in at 1:00. The room was ready, clean, and very nice. Attached to the hotel was an Outback Steak House. The staff there was friendly and a lot of fun to be around. We walked in wearing Iowa Hawkeye gear and the manager quickly changed the channel so we could watch Iowa win. Then we headed off to Wrigley Field to watch the Cubs win. Was a great experience.

Stayed: October 2016, travelled with family
Thank Davian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin W, Manager at SpringHill Suites Chicago O'Hare, responded to this reviewResponded 18 October 2016

Dear Davian,
Thank you so much for taking the time to share your experience with us. We know how helpful it is to check in early and we were happy to have accommodated that for you. Our team works hard to make each guest's visit as carefree as possible. Thank you again for sharing your wonderful experience with us and we look forward to assisting you again the next time your travels bring you back to Chicago.
Sincerely,
Kevin W., Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2016 via mobile

I had a lovely room with a sitting area, microwave, fridge, coffee maker, desk, sitting area, and sink outside of the bathroom wish ample counter space. The wifi was strong. Shower pressure was good. Very clean. Friendly and accommodating staff. Nice shuttle drivers who will take you to the subway stop, airport, or anywhere within a 2 mile radius. I did go to Lakeview on Lyft (by Wrigley Field) and it was $25 each way. Easier than the subway or renting a car. Wonderful choice of you are flying out of or into O'Hare.

Stayed: October 2016, travelled solo
Thank MCOTravelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin W, Manager at SpringHill Suites Chicago O'Hare, responded to this reviewResponded 16 October 2016

Dear MCOTravelor,
Thank you so much for the wonderful review! We are so happy to hear of your awesome experience with us. Our staff works hard to make each guest feel as comfortable as possible. We're also happy to hear that you enjoyed your suite. All of our suites just went through a phased renovation. Thank you again for your time and we look forward to assisting you again the next time your travels bring you back our way!
Sincerely,
Kevin W., Guest Experience Manager

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Reviewed 13 October 2016 via mobile

Fine stay, okay service at the front desk. Spacious and clean room. Free parking but limited availability. I will certainly recommend this hotel for a stayover before or after a flight and it's good for families with kids.
Didn't try the breakfast but visited the connected steakhouse at night. Too pricy and not really great food.

Stayed: October 2016, travelled with family
Thank 703hanst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin W, Manager at SpringHill Suites Chicago O'Hare, responded to this reviewResponded 13 October 2016

Dear HansTP,
Thank you for taking the time to review us. We appreciate your recommendation and will happily take in anyone you recommend us to. We will pass along your feedback about the Outback Steakhouse to their management team. Thank you again for your time and we hope to get the chance to assist you again the next time your travels bring you back to the Chicago area.
Sincerely,
Kevin W., Guest Experience Manager

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Reviewed 10 October 2016

I recently stayed here for a weekend while touring some colleges around Chicago. This is a typical Spring Hill Suites. Room was clean and internet work fine. Breakfast was nice on the weekend as they had waffle machines. They did not have this on Monday morning. My two complaints were from our 7th floor room we could hear the train pass by the hotel and although parking is free, there are not a lot of spots. We had no problems during our stay and the stay were friendly and accommodating.

  • Stayed: October 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin W, Guest Relations Manager at SpringHill Suites Chicago O'Hare, responded to this reviewResponded 10 October 2016

Dear Tom M,
Thank you for taking the time to review us. We're glad to hear that you had a nice visit. Our team works hard to assist our guests in any way possible. We apologize about the train sounds. We'll work hard to make sure to place you in a better suite the next time you visit. Thank you again for your time and we hope to choose to stay with us again the next time you are in Chicago.
Sincerely,
Kevin W., Guest Experience Manger

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Reviewed 6 October 2016

Just stayed at this property for two nights recently, and it was mostly a pleasant stay.
Pros: very clean room, good breakfast, friendly staff, and free parking.
Cons: mattresses seemed a little worn. And, for those who are sensitive to sounds, the noise coming thru the windows was a factor. The 2 bed suites are the corner rooms, and with two sides of the suite being windows, sound coming thru the windows was not loud, but noticeable. The location was next to the I-90 and the train runs right in the middle. (Being close to the airport, the airplane noise wasn't bothersome though.) This may be an issue for those who are sensitive to sound, or not used to "city noise."

  • Stayed: September 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Jerry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin W, Manager at SpringHill Suites Chicago O'Hare, responded to this reviewResponded 7 October 2016

Dear Jerry T,
Thank you for taking the time to review us. We appreciate your time and are glad to see that you had an enjoyable visit. We apologize for the few "cons" you had during your visit. We will do our best to place you in a nicer suite the next time you are in town. Thank you again for your time. Come visit us again soon!
Sincerely,
Kevin W., Guest Experience Manager

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