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“Nice Marriott Courtyard”

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Courtyard Chicago Naperville
Ranked #8 of 18 Hotels in Naperville
Certificate of Excellence
Reviewed 4 August 2016

Very clean including the hallways, excellent air conditioning system, nice fridge, the entire hotel is in good working order, rooms large and well-appointed. The only thing that seemed odd is that the lobby does not appear to connect to the rooms. There is only ONE washing machine for the entire hotel which normally I wouldn't use anyway, but for a lacrosse and baseball tournament hotel they truly should install high efficiency stackables in the ONE small laundry room on the second floor. The current washer appears to be circa 1990. Overall a very nice hotel with nice employees.

Room Tip: Get closer to lobby if possible
  • Stayed: August 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luci K, General Manager at Courtyard Chicago Naperville, responded to this reviewResponded 6 August 2016

Michelle H,
We are thrilled that you find our hotel to be accommodating, clean and hospitable. We certainly appreciate your feedback and will keep your suggestions in mind as we look for ways to enhance our guest experience.
As part of the Marriott family we strive to make our hotel your home away from home. We do hope that you visit our hotel again.
Respectfully,
Luci

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Reviews (160)
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16 - 20 of 160 reviews

Reviewed 20 July 2016

The Courtyard in Naperville is located in an area with many highly recommended restaurants and easy access to the Interstate. The staff was very friendly and helpful, and the room was a good size. I would recommend this hotel to anyone looking to stay in Naperville.

  • Stayed: June 2016, travelled on business
    • Value
    • Location
    • Service
Thank Bowmanator22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luci K, General Manager at Courtyard Chicago Naperville, responded to this reviewResponded 1 August 2016

Bowmanator22,
Thank you for your positive review and for taking the time to post it on our Trip Advisor page. I am happy to hear that our staff was very helpful during your stay. We work hard as a team to ensure each guest has an enjoyable stay. We appreciate your positive review on our hotel's services and amenities we look forward to accommodating you again in the near future.
Respectfully,
Luci

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Reviewed 23 June 2016

My husband stayed here for a work conference and one hour after checking out of his room, he realized he left headphones and an iPod (engraved as a gift) in his room. He called and spoke to a manager and got a huge runaround and about the missing items. The manger assured he would call back and he never did. It bothers me so much that the staff can not be bothered to help someone once they leave this hotel!
What ever happened to customer service or honesty? My husband even tipped the housekeeper before he left.
Make sure you NEVER forget anything here, because you will never see it again!

  • Stayed: June 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Tracy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luci K, General Manager at Courtyard Chicago Naperville, responded to this reviewResponded 6 July 2016

Dear Tracy R,
Please accept my apologies that your experience with us was not a favorable one. I would like the opportunity to personally discuss your concerns in order to better understand our service failures from your point of view and to insure another customer does not have to endure the same.
Please feel free to reach me at (630) 505-0550 or you may contact me via email at luci.krych@marriott.com. Once again my apologies and I look forward to speaking with you directly.
Respectfully,
Luci

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Reviewed 22 May 2016 via mobile

My husband and I stayed for two nights while in town for a wedding. The front desk staff was friendly, the rooms are clean and the beds are comfortable. We would definitely stay here again. The drinks at the lobby bar were well made but definitely expensive.

Stayed: May 2016, travelled with friends
Thank jillybean2618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luci K, General Manager at Courtyard Chicago Naperville, responded to this reviewResponded 6 July 2016

Dear jillybean2618,
Thank you for taking the time to write a review of your experience here at the Courtyard by Marriott Chicago Naperville. We are thrilled to see that you found our beds; comfortable, our staff professional and your room was clean and comfortable. We work hard as a team to ensure each guest has an enjoyable stay. We look forward to accommodating you again in the near future.
Respectfully,
Luci

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Reviewed 19 May 2016

After staying at the Marriott for a wedding weekend, we moved to the Courtyard for the remainder of our vacation time in Naperville. We really preferred the Courtyard to the Marriott. Much quieter, rooms were much larger, sofa in the room, larger bathroom, mini-frig in the room...all in all more comfortable for us. We also like the Bistro. Yes you have to pay for breakfast but you have choices and the hot breakfasts are good. It was also nice one evening just ordering a Caesar Salad from the Bistro and take it to our room to eat in comfort rather than head out to search for a restaurant. Nice, helpful staff. A self-laundry facility on each floor.

Room Tip: If you are seeking quiet, ask for a room away from the lobby and on an upper level.
  • Stayed: May 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Zakasana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luci K, General Manager at Courtyard Chicago Naperville, responded to this reviewResponded 6 July 2016

Dear Zakasana.
Thank you for your positive review and for taking the time to post it on our Trip Advisor page. We appreciate your positive review on our hotel's services and amenities We look forward to accommodating you again in the near future.
Respectfully,
Luci

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Chicago Naperville

Address: 1155 E Diehl Rd, Naperville, IL 60563-1487
Region: United States > Illinois > Naperville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Naperville
#7 Family Hotel in Naperville
Price Range: $132 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Naperville 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Courtyard By Marriott Chicago Naperville Hotel Naperville
Courtyard Naperville
Naperville Courtyard
Naperville Marriott

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