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“Wonderful stay”

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Courtyard Chicago Naperville
Ranked #10 of 18 Hotels in Naperville
Certificate of Excellence
Reviewed 24 February 2016

We had a wonderful night at this hotel. Checked in late and the front desk woman was wonderful. We stayed in double queen bed room with a courtyard view. It was a beautiful lobby and very clean. We got to our room and it was very modern and clean. The beds were super comfortable, we all got a great nights sleep. The bathroom was very clean, and the water pressure was great. The towels were very soft too. sometimes you go to a hotel and the towels are hard and smell bleachy. These were not :) There was free Wi-Fi which was great for my son and daughter. In the morning we were pleased to find a Starbuck's in the lobby which we thoroughly enjoyed as well. We travel to Naperville somewhat frequently and have stayed at a few other hotels, we will no longer stay anywhere but here.

Room Tip: Courtyard view rooms are beautiful. It was a little chilly so we weren't able to fully enjoy it...
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  • Stayed: February 2016, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Brad And Cori J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoonieA, General Manager at Courtyard Chicago Naperville, responded to this reviewResponded 8 March 2016

Thank you so much for taking the time to provide your wonderful feedback! We truly appreciate you taking time from your busy schedule to let us know how your experience was.

I'm glad you enjoyed your stay and our hotel! We look forward to having you again. If I can ever be of assistance for your future reservations, please don't hesitate to let me know.

Best Regards,

Noonie Aguilar
General Manager
cy.chinp.gm@marriott.com
630-505-0550

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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29 - 33 of 163 reviews

Reviewed 17 January 2016

Stayed overnight on a Friday evening. Hotel was clean and employees were friendly and helpful. Bed was soft and comfortable. Window curtains kept the room almost completely darkened. Upon arrival to our room, we could hear that the neighboring room was rather loud. We could hear them in the hall. Almost turning around to ask for another room, we decided to go in and check out the noise level there. To our surprise, the walls blocked the majority of the noise coming from next door. We remained in the room.

My only frustration came from the noise made by early risers inside the courtyard area Children were yellilng back and forth for quite some time. I imagine that this would be a greater problem during the summer (warmer) months. Next time, I would choose a room that did not border the courtyard area.

  • Stayed: January 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank typicalfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoonieA, General Manager at Courtyard Chicago Naperville, responded to this reviewResponded 8 March 2016

Thank you so much for taking the time to provide your feedback! We truly appreciate you taking time from your busy schedule to let us know how your experience was.

I'm sorry for the noise in the courtyard. In the future, if you contact the front desk, we would be more than happy to investigate and inform any guests that may be disturbing our other guests. We are glad to hear that the room noise did not disturb you and your family. And in the future, we will gladly honor your room request not be overlooking the courtyard. Please let us know in advance and we will notate your reservation.

I'm glad you enjoyed the rest of your stay! If I can ever be of assistance, please don't hesitate to let me know.

Best Regards,

Noonie Aguilar
General Manager
cy.chinp.gm@marriott.com
630-505-0550

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2016

Can't say enough about Lindsey, the delightful woman who checked us in and out.
We had some hiccups due to weather and logistics, and when I called with our travel updates and some questions I got a real human being (not at a call center), and that person was Lindsey. She was SO helpful and friendly! When we arrived, our check in was quick and seamless. The property was immaculate (GREAT pillows) and quiet. The Bistro had a great selection of foods/snacks and the staff there were adorable and FRIENDLY! Everything was perfect!

  • Stayed: January 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Sue_GR_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoonieA, General Manager at Courtyard Chicago Naperville, responded to this reviewResponded 16 January 2016

Thank you so much for your feedback, we truly appreciate your wonderful comments, and are so happy you enjoyed your stay with us! We do hope you stay with us again in the future!

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Reviewed 14 January 2016

Usually when in town for the holidays, we stay at Hyatt Place, but they raised their rates. This Courtyard had very reasonable rates, so we took a chance and decided to stay here.

Pros:
Location-convenient to 88, near a ton of good restaurants (they are building more; a Fogo was under construction)
Price (they were charging less than surrounding hotels)
Rooms-standard, but they were able to give us a connecting room to our teens
Market-they have a little market where you can grab snacks, etc. any time of day.
Free Wi-Fi

Cons:
Mattress-hurt my back
Decor-dated (felt like I was back in the '80's.)
Bathroom amenities were minimal; shampoo/conditioner/soap. Plus, they should upgrade their soap because it didn't smell good. (Thankful, I brought all my own stuff.) Teens didn't and were disappointed.
Cheap one cup coffee machine in room.

Overall, everything was smooth.

Final note: across the hall from us, another guest's fire alarm went off (only in her room). They switched her room, but it took over an hour for them to turn it off in the middle of the night. I could hear the alarm in our room, but management did give an apology note in the morning.

  • Stayed: December 2015, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Melissa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoonieA, General Manager at Courtyard Chicago Naperville, responded to this reviewResponded 16 January 2016

Thank you so much for taking the time to provide feedback in regards to your recent stay with us! We truly appreciate your suggestions, and will review the items that you have notated above! I do apologize for the alarm going off in a neighboring room, this is something I can assure you is not common, and do again apologize that your nights rest was interrupted by this. We do again thank you so much for staying with us, and your feedback is very important to us as it not only helps us grow as a hotel, but as an organization! We do hope you stay with us again in the future!

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Reviewed 4 January 2016

A very nice facility, clean and well maintained which i would expect for a Merriott facility. The only negative was a false fire alarm our second night there. Management did give us free breakfast the next morning but based on the inconvenience more appropriate would have been deducting half of our room fee for that night,

  • Stayed: December 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Donald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoonieA, General Manager at Courtyard Chicago Naperville, responded to this reviewResponded 16 January 2016

Thank you so much for your feedback. We are very sorry the alarm went off during your stay, these types of situations are never ones that we can anticipate, but we definitely appreciate your understanding in this matter!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Chicago Naperville

Address: 1155 E Diehl Rd, Naperville, IL 60563-1487
Region: United States > Illinois > Naperville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Naperville
Price Range: $114 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Naperville 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Courtyard By Marriott Chicago Naperville Hotel Naperville
Courtyard Naperville
Naperville Courtyard
Naperville Marriott

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