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All reviews super target shuttle service panda express front desk free breakfast cinnamon rolls oak park pancake machine the breakfast area next morning convenient location couple of nights hotel is located active train tracks the hotel is clean great place to stay blue line
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Reviewed 23 May 2017 via mobile

Great Customer Service & Satisfaction from Mrs. Q will stay again. Enjoyed the pool & hot tub also good breakfast. Nice clean room comfortable beds, all the staff was very friendly.
Close to expressway restaurants nearby walking distance.

Stayed: May 2017, travelled solo
1  Thank Vincent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2017

very nice place to visit will definitely return back , met a young lady that goes by the name of Ms Q that works the front desk/ we arrived much earlier than expected and when I called ahead to let the hotel know we was checking in much earlier Ms. Q send us a shuttle and had our room was ready to go, her smile is so welcoming and the fact she knew my last name before I even said anything made me feel like i was at home, she checked on my family through out our stay and her customer service made a big difference when everything else was not ok.. Thanks again Ms. Q

KEEP UP THE GOOD WORK I HOPE THEY RECOLONIZE AND APPRECIATES YOUR SERVICES AT THAT HOTEL AS MUCH AS WE DO!!!!!!!!!!!!!!!

  • Stayed: May 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank kathy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2017

Called and made a reservation this morning. When I arrived to check inn I had to wait 20 minutes while no one helped me, manager even came out front and answered phone and made reservation for someone else. When I was finally helped I was told they were sold out and no reservation made

Stayed: May 2017
2  Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this reviewResponded 24 May 2017

Dear Robert L,

Thank you for your review regarding your recent stay at Holiday Inn Express Hotel & Suites Chicago Airport West. It is regrettable to read your inconvenience surrounding your reservation. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Grace P.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2017

Good option for a quick stayover.
Good Location and Very convenient if you are arriving o departing. Close to airport.
Service: we have a good experience. Breakfast included.
We had an upgrade to a suite (IHG Platinum member)

  • Stayed: June 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank FaustoAlvarez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2017 via mobile

Nice hotel with what seemed like a lot of amenities. We literally were here for 5 hours total as we arrived in early AM and the departed in late AM and utilized the park and go option as we traveled out by train. Staff was friendly, rooms very nice and clean, and I definitely would stay here again.

Stayed: April 2017, travelled as a couple
Thank Kyadventurer547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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