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“Friendly affordable hotel in Chicago”

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Homewood Suites by Hilton Chicago-Downtown
Ranked #49 of 190 Hotels in Chicago
Certificate of Excellence
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly affordable hotel in Chicago”
Reviewed 5 April 2012

This is an average hotel, but overall, great value for money; got friendly staff, free breakfast/(dinner from Mon-Thu), free and fast wifi everywhere, very close to everything. On the negative side, rooms are a little outdated and cleaners may enter your room without knocking.
I'd stay again though.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 000-pff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 9 April 2012
Valued Guest,

Thank you for your review. I am happy to see you felt you got great value staying at our hotel. I will pass along your compliments to the entire team regarding the friendliness of our staff. We hope to see you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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St. Paul, MN
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 April 2012

Great location, friendly and helpful staff, spacious room, nice amenities. Best thing for us was having dinner available at the end of our day (M-Th), thus saving time, money and the hassle of finding a restaurant for dinner. It was perfect for our family.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MNtraveler077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 6 April 2012
Dear Guest,

Thank you for your complimentary response; our team at Homewood Suites Downtown Chicago takes pride in being friendly and helpful. I am pleased to see that our suites were spacious enough for you and your family and that you all took advantage of our Manager’s Dinner Reception. The next time you are in Chicago, we would love for you to visit us again.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 April 2012

I frequently stay at Homewood Suites properties as I enjoy the spacious rooms, nice breakfast, and good service. This property was a great value in price for the location in Chicago, however the room was less than average and breakfast was poor.

Postive attributes:
Great value -- I bought the parking packaged, which saved me $20/night for the car.
Spacious rooms -- I really enjoy having the private bedroom and living area seperate.
Friendly and good service

Less than stellar attributes:
Room -- very outdated, which gave the feeling of poor cleanliness
Breakfast -- eggs were extremely dry at 7:30 in the AM!

I suggest you try other Hilton properties such as the Hilton Garden Inn or Hampton Inn which I rated 5 stars.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ToddBu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 5 April 2012
Todd,

Thank you for taking the time to write a review. Many of our guests enjoy our spacious suites, breakfast, dinner, and service. Thank you again for your feedback regarding breakfast. We will use that information to improve our guest’s experience.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wisconsin
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 April 2012

We visit Chicago at least twice a year for fun. We have stayed at the Homewood Suites multiple times over the past few years and we would never stay anywhere else. It's close to everything we want to see/do. The staff is always friendly - especially Connie - she recognized us from our previous trips and welcomed us back. How nice is that? I hope Homewood Suites knows what an excellent employee she is. Her customer service is top notch. There is absolutely nothing we don't love about Homewood Suites.

Room Tip: Request a corner room - they are thebest!
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FayeWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 3 April 2012
Faye,

Thank you for taking the time to write such a kind review for Homewood Suites Downtown Chicago. I shared your kind words with the team and your words seemed to motivate everyone to continue striving for excellence in guest service.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 March 2012

Visited Chicago for 4 nights last summer. This hotel was perfect. Staff was very friendly. Perfect location by Magnificent Mile and Navy Pier. Food was very good.

The only minor issue I had was the mistake on my bill where they charge me for parking when I didn't even have a car. However the friendly clerk took care of this right away. If I visit Chicago again, I shall return here.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyyanksrdbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 3 April 2012
Valued Guest,

We appreciate your feedback and want to thank you for noting that our staff is very friendly. I have shared your comments with the team.

In regards to the issue you had during billing: we as a team have reviewed the steps and procedures to ensure this does not happen again in the future. We really value your feedback; thank you for taking the time out of your day to help us in creating a better experience for our guests.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Property: Homewood Suites by Hilton Chicago-Downtown
Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price range (per night): $195 - $487
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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