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“this place was great” 5 of 5 bubbles
Review of Red Roof Inn Chicago Downtown Magnificent Mile

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Red Roof Inn Chicago Downtown Magnificent Mile
Ranked #154 of 186 Hotels in Chicago
knoxville tenn
1 review
“this place was great”
5 of 5 bubbles Reviewed 10 February 2012

awesome place to stay if you are on a budget. my wife and i stayed here and could not be more satisfied with the staff and location. it is close to many things in chicago nearby.

  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jon j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRIChicago, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review, 22 February 2012
Thank you so much for posting your review. We do offer a great value for those budget minded travelers to Chicago. Not only that, you cannot beat the location which is one of the best in the city.

I am pleased you were satisfied with the staff and our service. Our goal is not just meet our guests' expectations but to exceed them. Now that the hotel is undergoing a major refresh, I am confident your next stay will be even more enjoyable.

Heidi Cordes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,137 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
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English first
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 31 January 2012

Not only was this place a dump that charged $200 a night to stay there, but we came home eaten alive by bed bugs! Then when I tried to deal with the manager and corporate about this issue, they just put you off and never call you back. I called 6 times and my issue was never resolved. DO NOT stay here! EVER! Stay at the Hilton Garden. Much better and if you book earlier it's 1/2 what this dump charges!

  • Stayed November 2011
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank aislinn3912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRIChicago, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review, 22 February 2012
I do apologize that you feel your contacts here at the hotel and our corporate office were ignored. Whenever a guest reports an unexplained bite, the occupied room is immediately put out of order. A professional exterminator is called to perform a thorough and complete inspection of the room. These inspections cost the hotel $250 each. The vast majority of the inspections are found to be negative for bed bugs, but every report is taken very seriously. We are aware that this is a worldwide problem and take every measure to ensure our rooms are pest free. In addition, we do daily visual inspections. If there is activity found or even suspected in a room after a guest departs, the room is immediately treated, as well as the rooms on either side to ensure there is no spread.

I understand your dissatisfaction, but we do everything in our power to resolve any issue to our guest's satisfaction. It is our goal to not just meet our guests' expectations but to exceed them. I am sorry that we failed during your stay.

Heidi Cordes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, Indiana
2 reviews
3 of 5 bubbles Reviewed 23 January 2012

Just ok. Free wifi and regular cleaning, but no breakfast. Good location.

  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Yu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRIChicago, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review, 22 February 2012
Thank you for taking your valuable time to post a review. We do have a very good location and a secure WiFi connection is offered free of charge. We understand the importance of staying connected to work, friends, and family while traveling. Many hotels offer free WiFi, but their internet connections are not secure and password protected. The privacy and security of our guests while online is very important to us.

In addition, we are currently undergoing a major refresh of all of our rooms, lobby, and common areas. I am confident that your opinion would change from "Just OK" to "Great" once the construction is completed mid March.

Heidi Cordes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 23 December 2011

If you want convenience to Michigan Avenue and a great cost, this is the hotel for you. The desk staff was always friendly. They upgraded us to a larger room for free. the standard rooms are SMALL! But if you are on Michigan Avenue, you should be out in the stores and restaurants not your room! Overall great stay.

Room Tip: Ask for a corner room for more space
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CollegeMom61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
queretaro
Level Contributor
6 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 19 December 2011

great hotel, kinda old but with the Chitown feeling, the location of the hotel is perfect, just in the middle of the action at downtown. Real chep for the area around the corner from marshalls, the apple store, disney and all the great stores. i got really late that night of the resarvation i made but with no problem thay have my room and the upgraded to a deluxe suite with no estra charge so i had i great view from the city. at the front desk Michael always gave me a great service and helped me and my family with all the doubts we have of the city.

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jaffetdz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Chicago Downtown Magnificent Mile

Property: Red Roof Inn Chicago Downtown Magnificent Mile
Address: 162 East Ontario Street, Chicago, IL 60611
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #154 of 186 Hotels in Chicago
Price range (per night): $79 - $293
Hotel Class:2 star — Red Roof Inn Chicago Downtown Magnificent Mile 2*
Number of rooms: 191
Reservation Options:
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Also Known As:
Red Roof Hotel Chicago
Red Roof Inn Chicago
Red Roof Inns Chicago
Chicago Red Roof Inn

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