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All reviewsmichael jordan's steakhouseexecutive towernew towermichigan avenuegreat locationfitness centermagnificent milenavy piermag mileindoor poolthe riveran upgrademini barking bedcorner roomfew blocksart institute
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Reviewed 4 April 2018

The Intercontinental Chicago is the perfect place to stay in Chicago. Located right on the magnificent mile there are many things within walking distance and anything not was a cheap cab/Lyft to/from. We stayed there for a long weekend for our 6 yr olds birthday and when checking in, Nicole made us feel like we were so very special and went out of her way to make my daughter feel like a princess. I’ve literally never had a better check in experience! Later on the same evening a piece of decadent cake arrived mysteriously from room service.Thank you Nicole! We had a beautiful corner room that was spacious and great views. Because we were their for my daughter we spent a significant amount of time in the pool. I have never seen a more beautiful pool, it is huge and deep (4 fit on shallow end, 10 for on deep end) if pool is important to you, you must stay here! Michael Jordan’s Sreakhouse, breakfast buffet, was all top notch and all staff very friendly and helpful from doormen, spa staff, etc. we will never stay anywhere else in Chicago!

  • Stayed: April 2018, travelled with family
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Review collected in partnership with this hotel
Thank 828crystalc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, General Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 6 April 2018

Dear Crystal,

We love celebrating special occasions and can’t thank you enough for choosing InterContinental Chicago to host your daughter’s big day! We trust that she’ll remember the magic of a day spent splashing in our historic swimming pool, and we hope she chooses to make us a part of her birthday tradition. We truly appreciate you taking the time to share your review, and we know our team members will be thrilled to learn that their hospitality was a highlight for you. On behalf of us all, we look forward to welcoming you again soon!

Yours Sincerely,

Jorge Landa
General Manager


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Reviewed 3 April 2018

Every stay at the InterContinental seems better than the last. It was our first time staying in the Executive Tower and it feels a bit more calm than in the Grand Tower. The staff was outstanding, from the front desk to the cleaning staff. All put a smile on our faces with their genuine kindness and attentiveness.

Room Tip: Avoid rooms near the elevators when large groups are in town.
  • Stayed: March 2018, travelled with family
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Review collected in partnership with this hotel
1  Thank dylanebdus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_247, General Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 4 April 2018

Dear dylanebdus,

There is nothing better than a getaway in the iconic city of Chicago and we thank you for choosing us time and again. I have shared your comments with our team here, and while we appreciate your kind words, we want you to know that the pleasure was truly ours. We look forward to your return in the months ahead. Until next time!

Yours Sincerely,
Jorge Landa
General Manager

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Reviewed 3 April 2018

Located on Michigan Avenue, this upscale hotel is right in the heart of Chicago. Excellent restaurant - Michael Jordan's - for a great Chicago steak experience. Walk to all of the great shopping including Water Tower Place.

  • Stayed: March 2018, travelled on business
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Review collected in partnership with this hotel
Thank withoutado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_247, General Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 4 April 2018

Dear withoutado,

We thank you for joining us during your recent travels in Chicago and we appreciate this review. As you have discovered, we are truly right at the heart of it all, and we trust that you found your steak at Michael Jordan's to be as prime as our location. It would be a joy to welcome you again and we hope that you are already planning your return. Hurry back soon!

Yours Sincerely,
Jorge Landa
General Manager

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Reviewed 3 April 2018 via mobile

Very average check in experience considering that I'm a spire member and I've checked in at the ambassador desk. No room upgrade was given and in general the experience was very average. Room was good and newly refurbished. Despite the fact that we were 5 people with 4 suitcases and despite the fact that we have used the hotel valet parking, no one helped us with the suitcase from the car to the hotel... I didn't feel that I was at the intercontinental

Stayed: April 2018, travelled with family
Thank Paolo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_247, General Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 4 April 2018

Dear Paolo,

Greetings from Chicago! We thank you for choosing InterContinental Chicago during your recent travels and we appreciate your loyalty. While we are happy that you enjoyed the design of our accommodations, we regret that your recent experience fell short of your expectations of our brand. It is our hope that you might be willing to consider joining us again in the months ahead, as we would truly love nothing more than another opportunity to share an experience that will restore your confidence in our hotel. Until then!

Yours Sincerely,
Jorge Landa
General Manager

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Reviewed 2 April 2018

- The staff is very impolite and unfriendly

- We asked to add a bed in a room because we were 3 - the 3rd bed was AWFUL

- My wallet was stolen and I used the phone in the room to call the police and VISA international (numbers which are free of charge) - the hotel charged me what they called "connection fees" to call this number !! This was unbelievable since it is free to call these numbers !

- The view of the room was awful.

I have stayed in 3 different hotels during my stay in Chicago for professional reasons. Intercontinental was the most exxpensive and far the less good! Many other choices would be better in this city.

  • Stayed: March 2018, travelled on business
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Thank Cecilia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_247, General Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 4 April 2018

Dear Cecilia,

It was a pleasure to have hosted you and we thank you for sharing your thoughts about your recent experience. While our team has become quite well known for their warmth and genuine hospitality, we regret that this was not the impression you were left with during your recent visit. I would love to learn more about the details of your stay and offer my personal apologies. If you are open to a brief conversation where we can discuss youe experience further, please forward your contact information along with a convenient time to reach you to jorge.landa@ihg.com . I look forward to continuing this discussion in the days ahead and hope to speak with you soon.

Yours Sincerely,
Jorge Landa
General Manager

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