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All reviews the holiday inn great view of the river river north indoor pool corner room business trip floor elevator lobby concierge skyline conference doorman
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Reviewed 1 March 2016 via mobile

This hotel is interesting, it is a part of a building it goes from the 15th floor to the 23rd. Very convenient location, minutes walking to the Willie's tower, magnificent mile, cloud gate, etc. Also 5 min from the blue line which takes you direct to the ORD airport, also there is a bunch of cabs always waiting outside. Rooms are nice with spectacular views of the skyline, i felt the bed is a bit smaller though. Good restaurant in the hotel but who needs that when you are walking distance from the best restaurants in town. Great service, asked for a crib and got it in Minutes. Best stay in the windy city, will definitely go again.

Date of stay: February 2016
Trip type: Travelled with family
1  Thank Hamdi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 3 March 2016

Dear Hamdi, Thank you for ranking the Holiday Inn Chicago Mart Plaza River North the best stay in the Windy City! Our convenient location near top attractions such as Millennium Park, Navy Pier, the Magnificent Mile, and the Theater District not only keeps our guests in the heart of downtown Chicago, but within steps of the best restaurants and nightlife options our city has to offer. Our location paired with our stellar service and scenic views truly make the Mart Plaza one of the top hotels! We truly appreciate your 5-star review on TripAdvisor and look forward to welcoming you and your family back as our guests!

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Reviewed 1 March 2016 via mobile

Arrived on a Friday night. The Front Desk Agent was very rude. She even yelled at the people behind us because they were looking the other way asking them if they wanted to check in or not, very unprofessional. At checkout, we stored our luggage with a bellman who didn't say one word to us and gave us a million claim tickets. Our flight was delayed so we were relaxing in the lobby. A lady came up to us and told us that we couldn't sleep in the lobby and then quickly asked if we had a room. The fact that she said it in front of other people is what made this situation bad, making it seem like we were not paying hotel guests. As an IHG rewards member, I am completely disappointed in the staff at the hotel. They are what beings the hotel experience down.

Date of stay: February 2016
Trip type: Travelled with friends
1  Thank T7334OIje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 3 March 2016

Dear Guest, We greatly appreciate you taking the time to share your feedback on TripAdvisor and would like to take this opportunity to extend our since apologies for failing to provide a welcoming, hospitable experience during your stay with us. The interactions you have described are far from our requirements and standards and we will be reviewing your comments with our front office associates to ensure that our demeanor is always friendly, attentive, and positive. We hope our scenic skyline views, central downtown location, and clean, comfortable accommodations were the highlights of your stay and hope you grant us the opportunity to serve you in the future. Thank you.

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Reviewed 25 February 2016

Being residents of the western suburbs, we visit Chicago often but for some reason have not investigated the overnight stay. Until now. With an evening theatre date on the north side, and ambitions to do other things, the Holiday Inn at Chicago Mart seemed like a great choice on paper (I mean internet) and so it proved to be in every aspect.

As my subject line suggests, I defy you to find a better view from a hotel room in Chicago for what you pay at Holiday Inn. A slightly unusual arrangement, the lobby is on the 15th floor of a building that is connected by a skywalk to the legendary Merchandise Mart. There on up the rooms go to the 23rd floor if I recall. We were on the 21st, with a grand north-facing view, which captures a wide vista including many iconic buildings and of course the lake.

From the management viewpoint, our entire stay was close to perfect. We pull up around midday to be greeted by the friendliest doorman around and obtain directions to the underground parking ($35 per day with unlimited in and out privileges; you might think that is a lot but with the room rate what it is no big deal). Check-in was seamless and we ascend to our room with an almost giddy anticipation. This sort of downtown chic is not our normal thing.

Rooms are pretty standard for Holiday Inn, which means totally adequate unless you want to live there forever. Reasonable space; in this one the washbasin was in the bathroom, which was adequately equipped with all the things you need. I think there was a microwave but no fridge this time. That's okay; they usually make annoying buzzing sounds anyway. As I mentioned, view is close to perfection.

While we didn't avail ourselves of the dining, we did take a nightcap at the bar on the 15th floor which is at the intersection of the two Chicago rivers. At night, one feels somewhat glamorous sitting there with a cocktail gazing in two directions at the rivers and the towers.

Did I mention location? If you want the loop it is ideal. A relatively short stroll to Michigan Avenue and all the attendant stores and stuff. If you go west, you will soon be in the booming Fulton Market district with all those restaurants. It's close to a CTA stop. What more could one ask? And of course the Merchandise Mart is right there along with a host of furniture stores in the environs.

I think we have found our pied-a-terre.

Room tip: I think all views are good; just depends on your preference
Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Aylwin_Forbes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 3 March 2016

Dear Aylwin, We are truly delighted to have hosted your first overnight stay in downtown Chicago and so pleased it was such a memorable and enjoyable experience! From our central downtown location, to our friendly, hospitable staff, and of course, the dazzling cityscape views. It was our pleasure hosting you at the Holiday Inn Chicago Mart Plaza River North and we look forward to being your home away from home!

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Reviewed 24 February 2016

i really enjoyed my room, it was peaceful and quiet super clean, the gym was great. The only thing i was shocked by was i was there for 5 days and on the 3rd day of having the do not disturb sign on my door i was left a letter saying that on the 4th day they would be coming in for housekeeping with a supervisor and that this was being done for the sanitation of the property, it was not a big deal i immediatly called housekeeping and told them they could come up, but that was a first for me. but the property and the employees were great and i was even allowed a early check-in at 1:30pm so that was really nice.

Room tip: Don't leave your do not disturb sign on your door 3 days in a row or else there coming in on the 4th day whether you like it or not.....lol
Date of stay: February 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank christopher m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 3 March 2016

Dear Christopher, We appreciate you taking the time to share your feedback with us on TripAdvisor! We are delighted to read you loved your experience while being our guest at the Mart Plaza and enjoyed everything from the clean, spacious accommodations, relaxing environment, and 24-hour fitness center, to our friendly staff. While the hotel does provide housekeeping service for all guestrooms on a daily basis, we do understand some guests prefer their privacy and can often leave the do-not-disturb hanger on their door during their stay. To maintain our high cleanliness standards and respect our guests’ privacy, we do notify guests via letter by the third day that we would like to enter so we may continue to provide guests with clean guestrooms. Thank you and we hope to welcome you back as our guest in the future!

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Reviewed 24 February 2016

4 day stay with my 4-yr old and mom... clean room, great location, and service. Will Definitely return! The market downstairs was convenient..pharmacy close by for cheaper buys and great walking distance for most stays.

Date of stay: February 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Adri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 1 March 2016

Dear Adri, Thank you for being our guest at the Holiday Inn Chicago Mart Plaza River North! We are delighted to read you enjoyed your experience with us, as well as our central downtown location keeping our guests close to top attractions and near top restaurants and nightlife of River North. Our location next to the Merchandise Mart is also ideal for guests looking for quick dining options such as Starbucks, Au Bon Pain, Dunkin Donuts, Potbelly, public transportation, and yes, even Garett’s Popcorn! We appreciate your 5-star review on TripAdvisor and look forward to welcoming you back to the Mart Plaza in the future!

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