I went to sleep and woke up with bites ALL OVER MY LEGS IN LINES OF THREE! Although I didn't see a bug, the bottom of the box spring was ripped open - which suggests that they spray for bugs! When I called the hotel, they reacted fast and changed my room. They said they would "lock-down" the room and have an independent third-party confirm whether there were any bugs. Although they told me that this thrid-party did not find any bugs, they also refused to show me the report generated by this third-party (which would have showed the type of tests they ran, etc.)!
Later that day, I asked the hotel to bring a flash light to my new room so I could thoroughly check my new bed. The first staff member that arrived was not accompanied by a member of management and I told him what had happened to me and he was VERY SYMPATHETIC and said IT WAS NOT THE FIRST TIME. He gave me the flash light, let me check out the bed myself and then left after I was finished. About 10 minutes later, I got another knock on the door - this time with a member of management with another staff member with a flash light. This time they conducted the search (which was not as extensive as mine) and kept putting doubts in my head like it could not have happened!
Don't stay here unless you want to be some creepy crawler's meal! Hotel management will not admit to the problem!
- Official Description (provided by the hotel):
- We're not your average Michigan Avenue hotel. We're your host to help you experience Chicago to its fullest. Magnificent shopping. Renowned dining. Chicago's top attractions - Navy Pier, American Girl Place, Millennium Park, Theaters and Museums- a walk away. And when you are done exploring, we've got renovated luxury Chicago hotel rooms to relax and recharge. With 90,000 sq. ft. of versatile event space, we are a Chicago luxury hotel that provides a polished setting for productive business engagements, cherished social gatherings, and elegant wedding receptions. When you are with us, forget your standard hotel lobby and discover the M.I Greatroom, where business and pleasure come together in an expansive, comfortable, workable place. Grab a bite at Rush Street Pantry, our new lobby marketplace concept, with Chef-crafted food focusing on fast, fresh, gourmet options. At the Chicago Marriott Downtown Magnificent Mile Hotel, we don't want to just be your place to stay. We want to help you travel brilliantly. ... more less
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- Also Known As:
- Marriott Chicago Downtown Magnificent Mile Hotel Chicago
- Chicago Marriott