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All reviews fire station breakfast staff front desk river north the breakfast area fire department great location illinois st provide ear plugs light sleeper free breakfast directly across the street floor facing self parking within walking distance navy pier every morning
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Reviewed 3 weeks ago via mobile

I came into town for a business meeting and had an excellent stay! The room was clean and functional, and the staff was fantastic. I was greeted by every staff person I saw. Kayla, Stephanie, and Daniella at the front desk were helpful and friendly. The gentleman who was the breakfast attendant was very enthusiastic and personable. The housekeeper left a nice note and chocolates in my room too.

My business also reserved their Dearborn meeting room and it was very nice. Five stars and two thumbs up!

Stayed: November 2018, travelled on business
Thank jphoosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DamonW249, Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this reviewResponded 3 weeks ago

Thank you for your review of our hotel! We appreciate your feedback and we are thrilled that you enjoyed your experience with us. I will be sure to share these comments with our staff! We look forward to seeing you again the next time you stay in Chicago #stayamazing

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Reviewed 3 weeks ago

We had a great room with a great view. Hotel was clean, quiet and easy to get to, with lots of great restaurants & other attractions nearby. Breakfast staff, Javier & Fannie were SUPER friendly... the kids (Gavin & Charlotte) enjoyed their enthusiasm! =)

  • Stayed: November 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Paradise28462883572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DamonW249, Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this reviewResponded 3 weeks ago

Thank you for your review of our hotel! We appreciate your feedback and we are thrilled that you enjoyed your room and your experience with our team. I will be sure to share these comments with our staff! We look forward to seeing you again the next time you stay in Chicago! #stayamazing

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Reviewed 4 weeks ago

We stay at the Fairfield Inn & Suites Chicago Downtown/River North for two nights, the staff was friendly and the room was super clean, I choose this hotel because it not far for the House of Blues and right in downtown near restaurants, they also have free breakfast.

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Service
Thank Easyofff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DamonW249, Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this reviewResponded 3 weeks ago

Thank you for sharing your experience with us! We appreciate your feedback. Thank you for your patience with the problems we experienced with the elevators. I understand the effect that such an event can have for your stay. However overall we are thrilled that we could be a part of your trip to the Windy City! Hopefully you enjoyed your time at House of Blues. We hope to see you the next time you are in Chicago! #stayamazing

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Reviewed 4 weeks ago via mobile

Really enjoyed my visit with the exception of an elevator that was down my last day. Because the hotel only has two, there was an impact on our stay.

Rooms were a nice size and very clean. Breakfasts were generous and tasty. Say hi to Javiar and Fannie, they will remember you and take very good care of you.

Hopefully Stephanie will greet you at the front desk and also be able to dazzle you her memory for faces and names during your stay.

There are wonderful restaurants and bars nearby with an array of price points and offerings. Enjoy!

Stayed: November 2018, travelled with family
Thank lesliej985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DamonW249, Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this reviewResponded 3 weeks ago

Thank you for sharing your experience with us! We appreciate your feedback. Thank you for your patience with the problems we experienced with the elevators. I understand the effect that such an event can have for your stay. However overall we are thrilled that we could be a part of your trip to the Windy City! We hope to see you the next time you are in Chicago #stayamazing

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Reviewed 4 weeks ago

The service at this hotel is excellent. I have stayed in this hotel many times since 2014 and the reason for returning is service. This time round I was checked in by Stephanie, who not only checked me very quickly but remembered me and offered me a bottle of water as well. The front desk staff are very helpful and would always great you when you return to the hotel. The breakfast area staff - Fannie ( I hope I got the name right) and Javier are such great assets for this hotel. Would always chat up guests, smile and are always willing to help. They just don't seem to struggle to offer excellent service to the guests. If you have stayed in this hotel and interacted with the staff here then I can bet you will find it difficult to change to another hotel.

Room Tip: Try to stay away from the rooms facing the fire station if you want to have some quiete nights
  • Stayed: October 2018, travelled solo
    • Value
    • Location
    • Service
Thank Ajei2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DamonW249, Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review our hotel! We appreciate your feedback. Thank you for mentioning the service received from Stephanie, Fannie, and Javier! We appreciate your kind words and we are thrilled that you enjoyed your time with us!

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