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All reviewsfire stationriver northgreat locationfire departmentfree breakfastthe breakfast areastreet noisebreakfast sandwichwould definitely stay here againsofa bedwithin walking distanceyogurtgreat place to stayself parksitting areanavy pierrestaurants and bars
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Reviewed 29 March 2018 via mobile

Check your sheets before sleeping in this hotel. Make sure they were actually change within the last week.

Not too many questions at once for the front desk. They aren’t the best multi-tasking team.

Try not to take a shower here. The mildew will eat you alive.

Stayed: February 2018, travelled on business
Thank Anthony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caterina M, Front Office Manager at Hyatt Place Chicago / River North, responded to this reviewResponded 12 May 2018

Dear Anthony T,
I want to apologies for the experience you had at the Hyatt Place. Thank you for taking the time to share your feedback.
Regards,
Caterina Mustacchi
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

This place was so great. Everything was pristine, service gets two thumbs up. They even text you occasionally to make sure everything is okay. We stayed on the tenth floor, facing Illinois St. They left earplugs in our room, but we didn't need them. There was some city noise during the night (car horns, sirens, people laughing), but totally normal for a big city and not at all burdensome.

We loved being right across the street from Rick Bayless's restaurants. We went multiple times and stuffed ourselves silly. The tiki bar Three Dots and a Dash is also right across the street, which was great too. We loved being within walking distance to so many restaurants.

The on-site restaurant was great too. The breakfasts were really good - their oatmeal actually has some flavor (so many hotels have bland oatmeal...).

This place was totally affordable, clean, and great... we would stay there again in a heartbeat.

  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank somamoons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caterina M, Front Office Manager at Hyatt Place Chicago / River North, responded to this reviewResponded 16 April 2018

Thank you so much for your 5 star review on your stay with us at the Hyatt Place River North! I am glad to hear that you had a restful sleep and that city noise wasn't an issue for you. Our location is perfect for the foodie in everyone, and it sounds like you got to take advantage of all the excellent restaurants that surround us. We hope to see you back soon!

Best regards,
Caterina Mustacchi

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Reviewed 23 March 2018

we were at this hotel with my wife attending at International Home and housewares. Check in process was very fast and efficient, ladies at the desk were very good. In general the hotel looks very well and location is perfect, close to everywhere, bathroom updated and clean, fare was very conveniente but there was an important problem, in the hotel area there is a firefighters headquarter and during the night their sirens were so high that we could not sleep almost whole night. Our room was located at the front so we requested for changing the room and we had a new room which was lower noise but still very annoying. I think that the solution is very simple, they should install better isolation windows, because if they solve that problem I will recommend this hotel by far

Room Tip: rooms far away from the front of the building
  • Stayed: March 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank JORGE611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caterina M, Front Office Manager at Hyatt Place Chicago / River North, responded to this reviewResponded 12 May 2018

Dear JORGE611,
Thank you for staying at the Hyatt Place Chicago River North. We appreciate hearing your feedback as we are always looking for ways to improve our guests' experiences. We hope your travel plans bring you back to Chicago in the near future.
Regards,
Caterina Mustacchi
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018

This Hyatt is located right across the street from a fire station. The hotel did provide earplugs and a white noise machine but that did not drown out all the sirens and horns going off at all hours. Our room was dirty when we arrived after midnight, so we had to go back down and luckily they had another room but it wasn't great, since it wasn't prepared for my group of 4. A loose bathroom door and not enough towels for everyone. You think they'd have our room ready they had ALL day to prepare. Great location but seriously get some sound proofing.

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caterina M, Manager at Hyatt Place Chicago / River North, responded to this reviewResponded 24 March 2018

Dear Christine C,
Thank you for staying with us at the Hyatt Place Chicago River North. I am sorry to hear that our team fell short of delivering a great experience in Chicago that we strive to provide for all of our guests. It is our hope that your travels do bring you back to Chicago so you can give us another opportunity to wow you either here or at another one of our properties.
Regards,
Caterina Mustacchi
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018

The little things make hotels stand out. The service by the staff, specifically- Cornelius Moore, was great. He was able to make it easier to do business on this business trip. His assistance was very much appreciated.

  • Stayed: March 2018, travelled on business
    • Service
Thank AK4VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caterina M, Front Office Manager at Hyatt Place Chicago / River North, responded to this reviewResponded 11 March 2018

Dear AK4VA,

Thank you for your 5 star review from your stay with us. Glad to hear Cornelius was able to assist you throughout your stay.

Kind Regards,
Caterina Mustacchi
Operations Manager

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