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Reviews (3,325)
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Reviewed 4 April 2018

Very good it was great very great very friendly, close to all the cool things in Chicago.I would stay here again if I was coming to Chicago. the staff was very good and help[ful with all the information needed.

Stayed: March 2018, travelled on business
Review collected in partnership with fairmont.com
Thank sbitters2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontChicago, Manager at Fairmont Chicago Millennium Park, responded to this reviewResponded 9 April 2018

Dear sbitters2018,
Thank you for taking the time to post a review on Trip Advisor. I am thrilled that you enjoyed your stay and found the staff helpful.

We look forward to welcoming you back again soon.

Best regards,
Colleen Sweitzer
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Great rooms, great staff, appreciated that there was a coffee maker in the room. Concierge desk and bell hop desk both extremely helpful and friendly. Cleaning staff very polite and friendly. Check in and Check out went smoothly without any issues. I was attending a conference while I was there so the only downside was the rooms were on 4 different floors and it was easy to get a little lost. But they put staff at key areas on the first day to point us in the right direction. Overall great experience, and great location for tourists, near Millennium Park.

Stayed: March 2018, travelled on business
Review collected in partnership with fairmont.com
Thank ddunlap2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontChicago, Manager at Fairmont Chicago Millennium Park, responded to this reviewResponded 9 April 2018

Dear ddunlap2018,
Thank you for taking the time to post a review on Trip Advisor. We take pride in combining Midwestern hospitality with a century of Fairmont service and I think we delivered on your stay. And, I agree, coffee is the best way to start the day.

I am glad that your conference was successful and I hope you can come back for fun next time.

Best regards,
Colleen Sweitzer
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

the check-in clerk was able to determine exactly what taxi delivered me, so a forgotten item could be retrieved from the taxi within minutes. The room was comfortable, and spacious. The staff was very accommodating.

Stayed: March 2018, travelled on business
Review collected in partnership with fairmont.com
Thank rburrell2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontChicago, Manager at Fairmont Chicago Millennium Park, responded to this reviewResponded 9 April 2018

Dear rburrell2018,
Thank you for taking the time to post a review on Trip Advisor. I am thrilled that we were able to recover your missing item. Our door team has a great relationship with the taxi community. I am so pleased that we were able to turn your stay around for you.

We look forward to your next stay.

Best regards,
Colleen Sweitzer
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Love the texting option. The staff is very friendly and very helpful. The room was clean and the cleaning staff did a great job. I would give the staff and room a five star! Rated four because there could be some work done in the hallways, baseboards were dirty and scrapped up...a little paint and some caulking would spruce it up!

Stayed: April 2018, travelled with family
1  Thank Kim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontChicago, Manager at Fairmont Chicago Millennium Park, responded to this reviewResponded 9 April 2018

Dear Kim A,
Thank you for taking the time for posting a review on Trip Advisor. I am delighted that you enjoyed your stay and found the staff to be friendly and helpful. I am so pleased that you enjoyed our next text messaging option. It is a great way to keep up to date on the status of your guestroom.

I hope you can come back again soon.

Best regards,
Colleen Sweitzer
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

I stayed here for a business trip where our company actually used the Fairmont meeting rooms. The room was very clean except for a bottle of shower soap left in the shower from the guest that had stayed there prior to me. (It was half used but one of the hotel brands so the cleaning staff may not have noticed.) Otherwise the room and bathroom were spacious and immaculately clean.

The service at the bars downstairs was okay but the staff wasn't friendly.
The hotel staff itself was exceptional in their hospitality and willingness to help.

The food served during lunch in our meeting room was buffet style and was good.

The location is great as you can walk to Michigan Avenue, the Navy Pier or the park within minutes.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Service
Thank GraceyJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontChicago, Manager at Fairmont Chicago Millennium Park, responded to this reviewResponded 9 April 2018

Dear GraceyJC,
Thank you for taking the time to post a review on Trip Advisor. Sounds like your meeting was successful and I am so pleased that you were able to take advantage of some of the amenities that we offer.

I hope you can come back and visit us again soon, maybe for leisure next time.

Best regards,
Colleen Sweitzer
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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