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“First Class Hotel in a great city!”

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The Ritz-Carlton, Chicago
Ranked #46 of 187 Hotels in Chicago
Certificate of Excellence
Antonito, Colorado
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“First Class Hotel in a great city!”
5 of 5 bubbles Reviewed 26 February 2012

The Ritz Carlton at Water Tower Place is a wonderful hotel with all the comforts one needs and you don't even have to step out of the building if you do not want. The rooms are quite comfortable and quiet, the beds are incredibly comfortable. Rooms are nice size, bathrooms are laid out very well for two people. You must try the spa if you get time. I had a massage and pedicure, both staff were excellent, professional and I left quite relaxed and spoiled. This is a great location being attached to the Water Tower Mall, so if the weather is bad you really don't have to step outside. We were here for a conference and it seemed they did everything possible to make the conference go quite smooth and I heard no complaints. It's certainly worth a visit if you are visiting this area.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Grannydee57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 27 February 2012
Dear Guest,

Thank you for your review of our hotel. I'm so pleased to hear you enjoyed your stay with us. I'm glad you had an opportunity to try The Spa and enjoyed your treatments. Our staff was happy to help you and I'm glad your stay lived up to expectations.

Thank you again for your time and feedback of our hotel. We look forward to welcoming you back soon.

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,193 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (563)
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English first
Wilbraham, Massachusetts
Level Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 26 February 2012

The Ritz Carlton at Water Tower Place, is everything a Ritz Carlton should be. Nothing was overlooked, great staff, beautiful property. Great Bar and Brunch. Our suite was large and exactly as promised. The location of the Ritz Carlton on Pearson is Ideal. Very happy with this hotel.

Room Tip: ask for upper levels
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  • Stayed May 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank marky01095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 27 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
64 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 25 February 2012

First time visit to the Ritz Carlton Chicago, travel with wife and 3 kids. We had 2 deluxe adjoing rooms, very confortable beds (Four Seasons Bed), good size rooms, ample bathroom with premium amenities. Service at the highest standard - Four Seasons - always with a smile and ready to help. The lobby area has a beautiful water fountain that provides serenity and peace while having breakfast nearby or enjoying a drink in the bar, also next to the fountain. The hotel is on top of a mall with 100+ stores, with a few restaurants and deli's in the base floor. Everything is close to the hotel, restaurants, BestBuy, American Girl store. Its like being in 5th Ave N.Y., without the noise and hasle of N.Y., very quiet city with nice and respectful people. We enjoyed the Ritz Carlton and would recommend to friends and family.

Room Tip: All rooms are nice
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ancon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 27 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 February 2012

Me and my wife love to stay at the Ritz when we are in town, I am a frequent Four Seasons customer and this hotel has been always on top of my list. Laurel and Jon helped us out with our dinner reservations and the show tickets(Million Dollar Quartet), they were both awesome as usual. The hotel is conveniently located by Michigan Avenue and very easy to access everywhere in the city. We heard that the Sunday brunch is no longer served and the 5 high tea service is now served at the restaurant. According to my wife she the tea service was not the same and the old location of the high tea service was better.

Room Tip: Lakeside suites are gorgeous!
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oceanman18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 25 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lemont, Illinois
1 review
4 of 5 bubbles Reviewed 22 February 2012

Everything was great except finding that someone had gone through my car. At first I was going to leave my GPS in the car but then decided to take it with me. I'm happy I did !

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerome S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 27 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Chicago

Property: The Ritz-Carlton, Chicago
Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Phone Number:
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#17 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
Price range (per night): $383 - $817
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

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