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“Just sleepover”

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Extended Stay America - Champaign - Urbana
Ranked #20 of 25 Hotels in Champaign
Reviewed 17 July 2017 via mobile

We stopped here via Priceline for only $60/ night got two rooms as we were just getting rest midway through our drive from Battle Creek MI to Arkansas. Yes we had a decent bed. Yes they were clean. That's about where it ends. Their "Breakfast" consists of packaged muffins, granola bars, and instant oatmeal. Coffee and tea. No water, milk, juice, or fruit. The person at the desk (pretty sure night time janitor runs the place at night) who checked us in was ZERO help. There was no one there knowledgeable of our rooms. There are plenty of same type hotels around but this was our mistake. We won't be visiting another "Extended Stay" ever.

Stayed: July 2017, travelled with family
Thank rebecca t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Champaign - Urbana, responded to this reviewResponded 18 July 2017

Rebecca, I apologize that we failed to provide you an exceptional stay. We are sorry for the service issues you encountered by one of our departments and the inconvenience caused. Our associates receive thorough training, but sometimes we do make mistakes. We want to get it right every time and will redouble our efforts toward this goal. We will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you and your family will give us another chance to deliver the type of experience you should always expect from our hotel.

Sincerely,
General Manager

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1 - 5 of 45 reviews

Reviewed 12 July 2017

This is the best value hotel I have stayed in US, very good location and good staff with kitchen in room. This hotel in Champgign, Il is newly renewed, I stay here every time I visit the town, almost 3 months in total of 6 stays.

  • Stayed: July 2017, travelled with family
    • Value
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Review collected in partnership with Extended Stay
Thank 506liuw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Champaign - Urbana, responded to this reviewResponded 14 July 2017

Thank you for staying with us again, and making Extended Stay America - Champaign - Urbana your home away from home. We are delighted to know our associates left you with a good impression of our hotel and that you found us to be a good value in the area. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon!

Sincerely,
General Manager

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Reviewed 12 June 2017

The staff here was very friendly and accommodating. We were greeted every time we came and went. Nothing fancy but a great value for the money. Having a full sized refrigerator for our family reunion was great! We will stay here again!

  • Stayed: June 2017, travelled with family
    • Value
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Review collected in partnership with Extended Stay
Thank CaryCary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Champaign - Urbana, responded to this reviewResponded 14 June 2017

Thank you for being our guest and taking the time to review your experience at Extended Stay America - Champaign - Urbana. We are thrilled to read that you loved our helpful associates, the great value we offer for the price and also the in-room amenities we provide. Thanks again for choosing our hotel, and we look forward to welcoming you and your family back soon.

Sincerely,
General Manager

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Reviewed 12 June 2017

This is a great hotel to stay at. My stay was for 13 weeks. My room was always clean, the staff was always very helpful, and i was close to every store i could want. The kitchen in the rooms have anything you could need. My stay with Extended stay was wonderful. I always felt safe as well. I will definitely stay with Extended Stay again.

  • Stayed: June 2017, travelled on business
    • Value
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Review collected in partnership with Extended Stay
Thank 797candidac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Champaign - Urbana, responded to this reviewResponded 13 June 2017

Thank you for your feedback of your stay at Extended Stay America - Champaign – Urbana. It’s our pleasure knowing you loved all the aspects of your visit, especially your spotless room and the excellent service we offer. We can’t wait to welcome you back soon.

Sincerely,
General Manager

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Reviewed 27 May 2017

Since my daughter study in U of I, every time I come to visit, ESA is my only choice. The convenient location, friendly staff, etc. The most important is there is a kitchen where I cook all my daughter and I like to eat.

Room Tip: I personally prefer to stay high floors
  • Stayed: May 2017, travelled solo
    • Value
    • Sleep Quality
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Thank wqliu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Champaign - Urbana, responded to this reviewResponded 28 May 2017

Thank you for returning to the Extended Stay America - Champaign - Urbana. We are pleased to read our location and fully-equipped kitchen has always been convenient for your needs and that our staff was continually impressing you with our service. We appreciate your consistent support and would love to welcome you back the next time you are in the area.

Sincerely,
General Manager

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Additional Information about Extended Stay America - Champaign - Urbana

Address: 610 W Marketview Dr, Champaign, Champaign-Urbana, IL 61822-1212
Phone Number:
Region: United States > Illinois > Champaign-Urbana > Champaign
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #20 of 25 Hotels in Champaign
Price Range: $98 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Champaign - Urbana 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Extended Stay Champaign
Champaign Extended Stay

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