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Traveller rating
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Reviewed 3 January 2017 via mobile

Great family & pet friendly hotel. Very friendly and accommodating staff. 24 hour coffee available in lobby. Love the fenced dog run. Two nice hot tubs, small swimming pool and two outdoor fire pits. Very nice large sitting area by lobby.
Clean rooms, computer beds and fluffy pillows.

Date of stay: December 2016
Trip type: Travelled with family
Thank lorimX2213ER
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick L, General Manager at Hotel Ruby Sandpoint | Ponderay, responded to this reviewResponded 23 February 2017

Thank you for the wonderful review, it is greatly appreciated! I'm happy you enjoyed your stay with us and we hope to see you again in the near future to enjoy what we have coming up in the near future. Have a great day!

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Reviewed 8 December 2016

Met with family for a memorial for another family member. We had stayed here before, a few years before. It has been updated and very nice. Cleaner than the first visit. Pool was clean and comfortable. Hot tubs were a bit hot. But clean. The patio space was wonderful.. Had to ask the front desk person to light the fireplaces which was a bit awkward, he wasn't very friendly about it. When questioned him later he did explain that he had had problems with people in the past. Credit to him for that but, don't judge all. After that we were fine. I recommend this hotel. They knew why our family was there and were the best!

Date of stay: September 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Cyndy K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick L, General Manager at Hotel Ruby Sandpoint | Ponderay, responded to this reviewResponded 15 December 2016

Thank you so much for the wonderful review! I'm glad to hear that you enjoyed your stay although I am disappointed to hear that one of our front desk agents was not very friendly in lighting the fires for you. Our fire pits are lit at 6:00 PM every day (except on days with nasty weather) but if they are not, I do not want you to feel like you can't ask. That is what we are here for and if you happen to run into this problem again, I would like to invite you to contact me personally, and I will take care of the matter. Furthermore, I'll be reminding all of my staff that we need to always be friendly. I am sorry for that experience.

Thank you for staying with us and we hope to see you again soon!

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Reviewed 3 December 2016

We just needed an overnight stop on a recent trip, and this place was just right. It is dog friendly (necessary for us), and they provided our canine with a little doggy treat bag. We were put in a room at the back, right next to the back door for easy in/out access. The rooms are not overly spacious, but there are some large common areas with couches/a TV; and tables/chairs if you wanted to stretch out a little. Everything was immaculately clean, and staff was friendly and helpful. This is a renovated hotel (don't know what it used to be) that is still in the process. They have a nice (but very small) pool and hot tub, and a workout room. It is located on the northeast corner of the turn to Schweitzer Ski area, and would be a good, budget place to stay if you're skiing. There are 2 restaurants nearby, and a 3rd one (built by the hotel) is almost completed. It's a couple miles north of downtown Sandpoint, but an easy, quick drive. We would stay here again.

Date of stay: November 2016
Thank rarintoroam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick L, General Manager at Hotel Ruby Sandpoint | Ponderay, responded to this reviewResponded 15 December 2016

Thank you so much for the wonderful review! I'm glad to hear that you enjoyed your stay and were able to utilize our pet friendly amenities, like the fenced dog run. My staff works very hard to keep this plan looking clean and sparkling so it is very nice to see that it is appreciated and I'll make sure to share this message with them so they know how their hard work pays off. Thanks again for staying with us and we hope to see you again in the near future! Have a great day!

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Reviewed 1 December 2016

This hidden gem of a hotel was one of the less expensive hotels in the Sandpoint/Ponderay area. ( it was 1/2 the price of one of their competitors right across the hwy.)Located off of the main hwy., this hotel really impressed me with its quality. The room which was small was clean and comfortable. Even though there was no micro or refrigerator in the room, the staff allowed me to use the micro in the breakfast area. They have a very nice indoor pool/spa area with 2 spas. Great value

Date of stay: November 2016
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Lee406
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick L, General Manager at Hotel Ruby Sandpoint | Ponderay, responded to this reviewResponded 15 December 2016

Thank you for the great feedback, it is appreciated. I'm glad you enjoyed your stay with us and I just wanted to take a minute to say that we are updated our rooms, and all of our rooms will come equipped with a mini-fridge so you won't have to worry about that little detail in the future. It was a pleasure having you as a guest, and we hope to see you again in the near future. Have a wonderful day!

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Reviewed 19 November 2016 via mobile

This place has had a face lift, and I must say they did a almost perfect job. Still a few things that could be up dated. But still very comfy. And price, you can't beat it. Location is ok. Nice and quite. A good restaurant across the street, shopping next door

Date of stay: November 2016
Trip type: Travelled on business
Thank ThePolisher
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick L, General Manager at Hotel Ruby Sandpoint | Ponderay, responded to this reviewResponded 14 December 2016

Thank you for the wonderful review and I'm glad to hear that you enjoyed your stay. I know of the things that you say still need a little update and we are on it. Full room upgrades are on the way (designers are taking measurements) to complete the Hotel Ruby experience plus we have our own restaurant and lounge opening up directly in front of us by next spring so you won't have to trek very far to get a warm meal and good company. Thanks again for staying with us and we hope to see you again in the near future. Have a great day!

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