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“Five Star for it's Class.” 5 of 5 bubbles
Review of Extended Stay America - Boise - Airport

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Extended Stay America - Boise - Airport
Ranked #41 of 57 Hotels in Boise
Vista, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Five Star for it's Class.”
5 of 5 bubbles Reviewed 27 July 2012

My stay centered around discovering Boise and the beautiful state of Idaho in general. This was the first hotel I called in my search for accommodations. Lindsie was so nice and professional So I booked immediately and discontinued my search. For all the hotel offers, the value is incredible. But beyond that the guests are pampered and the front desk staff is always there to help. Erica, the Manager, oversees a professional staff including Jonica, Lindsie, Jessica and the Facility Engineer, Justin. Bottom line, everyone's input made sightseeing and prospective house hunting fun and productive. I should also mention as a recently retired Safety Engineer, this hotel has the latest up-to-date fire life safety protection. And guest personal safety is a priority. This would be my hotel of choice for all return visits. Thank you.

Michael W.

Room Tip: I would defer to the professional advice of the Front Office staff in selecting a room which best me...
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  • Stayed July 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review, 11 September 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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92 reviews from our community

Traveller rating
    28
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    24
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Petaluma, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 July 2012

Wonderful and accomodating staff. Linsey was so nice at the front desk...she even returned my iphone charger for me:) Was a nice, quiet, and friendly hotel and teh price was very reasonable. Would definately stay here again.

thank you!

  • Stayed July 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shannon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review, 11 September 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
denver
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 14 July 2012

We had to be in Boise overnight for a meeting, and this hotel was extremely economical--on top of that, it exceeded our expectations in every way, especially the staff: Ericka Seitzinger, the manager, and desk clerks Jen Aronold and Lynsie Harris have that true spirit of "hospitatlity"--they accomodated us several times with great attitudes. In addition, the hotel is extremely clean and well located. It's not a place you would want to spend a vacation, but it's a bargain if you want a nice clean place to sleep. If you're in Boise for several days, the little kitchenette would be handy for making a little breakfast, or whatever.

Room Tip: Ask for a main floor room near an exit, although there's an elevator and luggage carts available...
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  • Stayed July 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank b0uldergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review, 11 September 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other brand location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alpine, Wyoming
Level Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 6 July 2012

Our stay was not that pleasant, due to broken AC on a 95 degree day, being moved to a dirty room and non-functional refrigerator resulting in warm food. With that said, the hotel made it right afterwards so our review has been significantly upgraded then it would be otherwise. The hotel looks nice from the outside, but the side entrance was not so impressive. The room was spacious and the furnishings were decent and the bed was comfortable. If it weren't for the bad things I mentioned it would have been a good place to stay.

Room Tip: There is no breakfast, but the kitchen is full, including dishes.
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  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank wyomingbusdriverjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Extended Stay America - Boise - Airport, responded to this review, 12 July 2012
Thank you for taking the time to review your recent stay at Extended Stay America Boise - Airport. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies.

I'd like to respond specifically to your comments about the malfunctioning air conditioner. In response to your review, I requested a building-wide inspection of each air conditioning unit, and have received confirmation that all are now in proper working condition.

Also, I am happy to hear that the Hotel Staff attempted to rectify the concerns with you are you brought them up to their attention. I truly thank you for that.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nampa, Idaho
Level Contributor
75 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 bubbles Reviewed 13 November 2011

Have stayed at this property twice now (fall 2011) and have to stay that it has a great price/value balance. There is nothing fancy here - in fact the stairwells and some common areas have plastic floors instead of carpet (easier to clean maybe?). The rooms are large for this type of property and they provide plenty of towels, glassware for 2, and some of the usual soap and shampoo amenities. The hard furnishings are dated but in good to very good condition. WiFi was amazingly fast! Room was clean and comfortable. Pay the extra $5 for a king bedded room as they appear to be slightly larger than the other rooms. TV was rather small but I rarely had it on. I like the fact that I didn't have to worry about when house-keeping would clean my room (they only clean if you pay extra or 1 time if staying 7 nights or more) - that way I could nap/work without any interruptions. Manager and staff are very friendly and helpful as well.

Room Tip: Pay the extra $5 for a king bedded room as these rooms appear to be larger than the queen bedded roo...
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  • Stayed September 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Boise - Airport

Property: Extended Stay America - Boise - Airport
Address: 2500 S Vista Ave, Boise, ID 83705
Phone Number:
Region: United States > Idaho > Boise
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #41 of 57 Hotels in Boise
Price range (per night): $87 - $123
Hotel Class:2 star — Extended Stay America - Boise - Airport 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Extended Stay America Boise
Extended Stay Boise
Boise Extended Stay

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