Stayed one night. Check in and out was easy and pleasant. Too cold for pool, but looked very clean and inviting. Took a long time for the hot water to get hot. I thought bed was comfortable, but pillows were to thin. Breakfast was grab and go. Cereal, breakfast bars ect. No microwave. More
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We were there for only one night. Check-in was seamless, quick and staff were friendly. Room had a fresh look, fresh paint, fixtures, etc. Carpet was horrible - smelly and dirty, which made the room have an off-odor; which made our clothes smell the same way. Breakfast was the "new normal" for COVID-19 - grab and go, a piece of fruit and cereal/granola bar. The pool was nice, we were the only ones using it at the time of our visit. It would be an okay place to stay for a day or two. All in all, we would return if needed.
Happy anniversary! It was our pleasure to host you during your visit to St. Simons.
Though we are thrilled to learn that you would likely return, we are saddened that not all aspects of your stay were perfect. We appreciate your feedback regarding the carpet, which we will certainly review to find a solution.
Next time you are visiting, please let us know if there is anything we can do to ensure your stay is even better than the last!
Had a great stay. Very relaxing and peaceful.
The desk clerk was very friendly and helpful and we appreciate that a lot. 9 19 20 late night. Nice pool area with beautiful scenic surroundings. A comfortable cozy feel.
The best part of any stay is often hanging out at the pool, and we're glad that you had such a good time in ours! We also appreciate your highlight on our friendly service, and we hope to deliver another cozy atmosphere the next time your travels bring you back to Best Western Plus St. Simons.
When we checked in, the room smelled sour and musty. Since we had moved in late, we spent the first night in the room before asking for a "clean" room or a refund as I had found another hotel. They moved us to another room which appeared better since they had sprayed air freshener. That wore off. Additionally, there were a bunch of kids in the pool and they said their mother worked there. They were splashing and jumping and screaming so we left the pool. Apparently, their mother worked there a while ago but no longer worked there. I did notice when someone from the hotel walked out, the mother walked around the corner, apparently hiding from staff. The pool was unpleasant. The room was filthy. Food and bugs on the nightstand. Mold on the bottom of the nightstand and bed skirt which could have been vomit or old beverage. NOT COVID CLEAN BY ANY MEANS!!!!!
Dear Joni,
Thank you for your feedback. Please know that we have taken extra precautions while we clean our accommodations to ensure a safe environment for all of our guests. That being said, please bring any issues you encounter to our attention so that we can promptly rectify them. We're glad we could accommodate you with an alternate room, and we hope for another chance to impress you the next time you're in town.
We have had a very difficult year. We came here for the anniversary of a tragic loss. Check in was great, we got the pool side suite. That was the end of the good. The couch is vinyl, the chairs are vinyl. The cabinet that holds the fridge, the door is very loose. The blackout curtains are worn through. So I went for a swim, the pool is dated but relatively clean. Again no towels! So I go back to the room. They gave us only two towels. Nothing on the floor to prevent you from sliding into the toilet. So I called housekeeping, no answer, no other rooms available.
First of all, we are very sorry about the loss you mentioned. Thank you for taking a few moments out of your day to post a review.
Although we're pleased to see that you appreciated our pleasant check-in process and beautiful poolside suites, we regret the concerns you mentioned regarding aspects of our facilities. We'll be passing your comments along to our team. We truly value your business and hope you'll give us another chance to do better in the future.
We probably will not stay here again. The place is a little run down, out dated. Needs a lot of updates. The entire staff was extremely helpful and nice. The pool needs some cleaning. It is in a great location. Just needs some cleaning all around the property.
Though we're delighted that you enjoyed interacting with our staff and appreciated our location, we're very sorry that not every aspect of your stay was perfect. Cleanliness and upkeep are not areas we want to falter in, and we will use your feedback to make improvements. We can do better, and we would love to prove it to you the next time you're on St. Simons Island.
