After a long day of business travel I arrived at the Hilton Garden Inn in Peachtree City, GA at 10:30 PM to discover my “guaranteed for late arrival” credit card confirmed reservation room was not available. They did not have a room for me! When I asked for an explanation of why my room was not available the front desk person’s only answer was, “That decision was made by our manager Jamie Carden; I would need to speak with Jamie for an explanation”. Since Jamie had left for the day I asked to speak to another manager. The front desk person left to find the manager, upon returning she advised me that the manager was busy and couldn’t speak with me.
The Hilton Garden Inn had made a reservation at another hotel for me indicating it was a comparable hotel. I asked if they had ever seen the rooms in the hotel, both the Front Desk person and in later conversation with Jamie Carden said no they had never visited this “comparable” hotel’s rooms. I stayed at the other hotel and will state that it was not a comparable hotel to a Hilton Garden Inn. Upon checking in at the comparable hotel I was told that three other people had been sent over that night from the Hilton Garden Inn.
I was promised that Jamie Carden would call me to explain the reason my “guaranteed hotel room” was not available at the time I tried to check in. Jamie did not call me back until I contacted Hilton Honors and they told her to call me. Oh yes, I’m also a Hilton Honors member, it didn’t make any difference.
If you want to check in and have your room available I would suggest booking at another hotel in Peachtree City, GA
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- Also Known As:
- Hilton Garden Inn Atlanta/Peachtree Hotel Peachtree City