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“Horrible service. Won't be returning.”
Review of O'Charley's

O'Charley's
Ranked #52 of 184 Restaurants in Douglasville
Cuisines: American
Restaurant details
Reviewed 16 February 2018

We had a large party of about 20, for which we had made a reservation well ahead of time. Our reservation was 5:00, early on a week night. There was only one server for our big group. She appeared to be new and was totally overwhelmed by our group. When about 5 in our group still had not received their entrees well over an hour later our complaints were voiced and a manager arrived. She was quite young and could offer no explanation but said the food would be out soon. Some in our party chose to cancel their orders and others waited close to another hour. Food was standard fare for this chain. The server and manager were nice and friendly but clearly were not trained properly to handle their jobs.

Thank kayros2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 62 reviews

Reviewed 7 December 2017

Had lunch there with my daughter. Ordered 1/2 soup/sandwich combo with loaded baked potato soup. The sandwich was very tasty, however, the soup tasked like cheese queso dip out of a can, sprinkled with bacon bits. Would not recommend the soup. My daughter had fried chicken breast with 2 sides. The sides were very good, however the chicken looked way over cooked and dry. Rolls were hot and delicious. Service was a bit slow, but very friendly.

    • Value
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Thank Amy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

My husband and I had lunch at O'Charley's after dr's appointment.Had sandwiches and potato soup very good.Service was good and it was free pie day!

Thank Frankie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017

went for lunch. had good service and good food. the only problem is getting to the place. you can see it from the hwy but getting to it is the problem

Thank fwngold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017 via mobile

We sat at bar had a couple drinks and lunch bartender avoided us the entire time
Love this place when Sherri is bartender
We did not feel welcome at all here

Thank teresamark1661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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