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“need training in service”
Review of Madras Mantra

Madras Mantra
Ranked #33 of 423 Restaurants in Decatur
Price range: USD 0 - USD 20
Cuisines: Indian
Restaurant details
Reviewed 7 December 2007

this restaurant has great food - but absolutely third class service. i have skipped going there even though i urged for their dosas just being scared of the horrible service they provide. the servers are there to chat within themselves and i dont think they even know what tables they are supposed to serve. feels like they serve randomly. also, u have to call 10 people before you finally get your server's attention. I think they assume that every patron should have one order at the beginning and forget that they work in a hospitality industry - they should shut down the restaurant and convert it to a fast food place instead - bcos i dont want to miss their food, but definitely want to see either better service or no service.

Thank atlantareviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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100 - 102 of 102 reviews

Reviewed 19 September 2006

Food is awesome, but the service is pretty bad. I accidentally spilled my glass of water and the cleaning staff just stared at me instead of coming to my assistance. i got up from my seat, walked towards the mop that I could see at the front of the restaurant and began cleaning up the spill. The manager came running to my aide when he realized what was happening but didn’t even apologize for the lack of assistance.

The only thing that’s worse are the waiters who seem like you’re a burden as you place your order!

Unfortunately can't help keep going back since the dosa's are the best around – guess the food makes up for the less then adequate manners/service…

Thank apjuice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2006

We've been here many times and the food is always very good - sometimes excellent. The only reason to go to any other Indian restuarant in Atlanta is if you want chicken or meat, as Madras is vegetarian.

2  Thank EdgeDecatur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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