We stayed at The Gilmore Estate for my husband's 40th birthday. The waterfalls beyond the house are gorgeous and secluded and we had a good weekend. However, the management's behavior was odd and I would not necessarily come again. While I was treated fine, my in-laws were treated rudely and it was a bit embarrassing. I asked by email if they could come early to surprise my husband and decorate the cabin and he said that was fine. However, when they did not return the key immediately (which neither they nor I were told to do) the owner called and lectured them that they were lucky that he was so "tactful" as the owner of the house would not have been and he would have to charge them if there were any damages to the house. It was very strange. When I came to pick up our key, he said that they didn't like loud parties on their property. I explained that my in-laws were (obviously) in their sixties, that my father-in-law was a priest and that we did not plan on doing any heavy partying. I also reminded him that we had emailed and he knew they were planning on coming to the house.
While my parents- in-law were there, they aired out the place and sprayed to get the musty smell out. The hot tub was not heated well enough to use it until the next morning. Although the house itself was large and luxurious, they did not prepare well for incoming guests. It is a large house, but the mattress in the guest room was of poor quality and there were certain amenities that were missing, such as extra blankets, a proper broom and decent vacuum cleaner to clean, and enough bowls and serving utensils. The chocolates were a lovely touch. It was also odd to have the owner within site of the house in what looked like a trailer, especially considering management's comments that he wasn't very friendly. Not too private! There were also no instructions at the house on what they expected done when you left.
Other things were odd, too. The first time I called, I was given the wrong price, double what the internet price was, by someone who was not the owner. The second time I called, I literally had to repeat my name six names and the woman on the phone did not seem aware of what email was. I do not have an accent and spoke very clearly. When my in-laws called, a woman said that she did not have us on the reservation list, which threw us in a panic. The owner was also very unclear about whether the lodge was free for paying guests or not. He said it was a grey area and if you were not a guest, you would have to pay. Of course, we were paying guests so I didn't understand the statement. I was also told they don't give email confirmations. Finally, my initial inquiry explained that we would be having multiple famiies stay at Cavender Creek as part of the birthday celebration and asked whether he could possibly give any group discount. He emailed back, "What do you mean?" It was odd and not very diplomatic. Group discounts are not unheard of when you're bringing in a lot of business, but he acted as if he'd never heard of such a thing. Also, be aware that, although we weren't told this, you can be charged a good deal of money (I can't recall whether it was 15 or 20) if you return your key past check- in time.
All in all, I might come back and stay one weekend but be aware that the the behavior of the owners can be odd, untactful and basically unprofessional. We had a great time because we rose above these things. I apologized to all the people who stayed with us who had uncomfortable dealings with the management. The cabins themselves are adorable and I don't think the owner meant any harm, he could just do with a few lessons in his dealings with guests.
- Official Description (provided by the hotel):
- Cavender Creek's quality cabins are set in the breathtaking natural beauty of the North Georgia Mountains and blend a rustic setting with luxurious accommodations to create a variety of unique atmospheres that will please even the most demanding guest. ... more less
- Also Known As:
- Cavender Creek Cabins Hotel Dahlonega