I checked reviews and thought I was on to something but the wild swings in customer service attitude have confirmed that elsewhere would be better. Rooms were nice and clean. Hotel is close to airport and amazingly quiet. Onsite restaurant is mediocre but service is decent. I stayed 4 times in a month and things were different each time. First stay I reserved smoking room and they did'nt have one so they accomodated me by delivering an ash tray before I even made it to the room. The next day I spoke to the manager to compliment the staff and he criticized what they did. Nevertheless, I was happy and made three more reservations with the manager. You would think that since I had made such a big deal about smoking that he would have made the reservations properly but upon my second arrival, I was told that I didn't have a smoking reservation and they couldn't accomodate me. As much as I would like to be a non-smoker it's not an option for me. Upon speaking to the manager he just simply blew me off and he was the one that made the reservations, of course, he didn't remember me and despite former and future stays, simply responded that there would be a charge to have the room cleaned and refused to accomodate me as his staff had done previously. Sneaky though, the cleaning charge didn't show on the bill when I check out, despite the fact that I brought it to their attention. I insisted and recieved written confirmation of smoking room from the staff after that so that the manager would have to live within the policies. Moral of the story is, without written confirmation of your reservation they will not honor it and customer service varies depending on the particular staff member you encounter.
- Official Description (provided by the hotel):
- The Holiday Inn Atlanta Airport Hotel is conveniently located off I-85 adjacent to Hartsfield Jackson International Airport (ATL). Our hotel provides guests with easy access to Atlanta's major businesses and attractions. In addition, the Holiday Inn Atlanta Airport offers complimentary shuttle service to the Atlanta airport. Our full-service Atlanta hotel is just minutes from countless attractions and shopping options, including the Georgia Dome, Philips Arena, CNN Center, Turner Field, the Georgia Aquarium, the World of Coke and Centennial Olympic Park. Atlanta corporate travelers will appreciate our Atlanta hotel's location near area businesses such as Coca-Cola, CNN as well as the Georgia Int'l Convention Center. Atlanta's Georgia World Congress Center is just eight miles away. Our hotel offers 3500 sq. ft. of event space with full catering and A/V services available. A 24-hour business center and free Wi-Fi are available to accommodate your business and personal needs. During your stay at our award-winning Atlanta hotel, enjoy premium amenities like an indoor pool with a whirlpool, our Nautilus-equipped fitness center and the American Brasserie Restaurant and Lounge, which offers a variety of favorites in a casual and relaxed atmosphere. Room service is also available for your convenience. Holiday Inn Atlanta Airport the best choice for comfort and affordability. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Select Atlanta Airport South Hotel College Park
- Holiday Inn College Park
- College Park Holiday Inn